Twilio incident

SMS Delivery Delays from Twilio to Multiple Networks in Malaysia and Multiple Countries in Africa

Twilio experienced a minor incident on August 6, 2026 affecting SMS, APAC and SMS, Middle East & Africa, lasting 52m. The incident has been resolved; the full update timeline is below.

Started: Aug 06, 2026, 01:29 PM UTC
Resolved: Aug 06, 2026, 02:21 PM UTC
Duration: 52m
Detected by Pingoru: Aug 06, 2026, 01:29 PM UTC

Affected components

SMS, APACSMS, Middle East & Africa

Update timeline

investigating Aug 06, 2026, 01:29 PM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Malaysia and multiple networks in multiple countries in Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring Aug 06, 2026, 01:30 PM UTC

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Malaysia and on multiple networks in multiple countries in Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved Aug 06, 2026, 02:21 PM UTC

The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and affected networks in multiple countries in Africa is operating normally.