Twilio incident

Voice Call Audio Quality Degradation From Network Subscribers to Twilio Colombia Landline Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 6, 2026 affecting Voice, Latin America and Voice, APAC, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 08:09 PM UTC
Resolved
Aug 11, 2026, 09:20 PM UTC
Duration
5d 1h
Detected by Pingoru
Aug 06, 2026, 08:09 PM UTC

Affected components

Voice, Latin AmericaVoice, APAC

Update timeline

  1. investigating Aug 06, 2026, 08:09 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 06, 2026, 08:12 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 06, 2026, 09:14 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 06, 2026, 11:17 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 07, 2026, 03:17 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Aug 07, 2026, 11:19 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified Aug 08, 2026, 03:19 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. identified Aug 09, 2026, 03:20 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. identified Aug 10, 2026, 03:23 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. identified Aug 10, 2026, 11:03 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  11. identified Aug 10, 2026, 12:04 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  12. identified Aug 10, 2026, 02:04 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  13. identified Aug 10, 2026, 03:28 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  14. identified Aug 10, 2026, 04:34 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  15. identified Aug 10, 2026, 06:34 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  16. identified Aug 10, 2026, 10:35 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  17. identified Aug 11, 2026, 06:35 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  18. monitoring Aug 11, 2026, 07:15 PM UTC

    We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  19. resolved Aug 11, 2026, 09:20 PM UTC

    The incident has been resolved and voice calls from network subscribers to Twilio Colombia Landline Numbers are operating normally.