Twilio incident
Voice Call Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers
Twilio experienced a minor incident on August 9, 2026 affecting Voice, North America, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2026, 02:56 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 09, 2026, 03:56 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 09, 2026, 06:02 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 09, 2026, 08:17 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 09, 2026, 08:18 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio United States Phone Numbers are operating normally.