Twilio incident
SMS Delivery Delays and Failures from Twilio to Multiple Networks in Portugal
Twilio experienced a minor incident on August 8, 2026 affecting SMS, Europe, lasting 9h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2026, 10:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 08, 2026, 11:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 08, 2026, 12:23 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 08, 2026, 01:24 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 08, 2026, 03:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 08, 2026, 07:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 08, 2026, 07:29 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 08, 2026, 08:45 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.