Twilio incident
SMS Delivery Delays and Failures from Twilio to Rakuten Japan
Twilio experienced a minor incident on August 9, 2026 affecting SMS, APAC, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2026, 09:21 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 09, 2026, 09:25 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 09, 2026, 10:25 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 09, 2026, 12:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 09, 2026, 01:32 PM UTC
The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.