Twilio incident
SMS Delivery Failures from a Subset of Twilio Long Codes to One NZ New Zealand
Twilio experienced a minor incident on August 4, 2026 affecting SMS, APAC, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 09:45 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 04, 2026, 09:50 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 04, 2026, 10:26 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 05, 2026, 12:33 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand is operating normally.