Twilio experienced a minor incident on August 10, 2026 affecting Dialogflow US1, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 05:59 PM UTC
We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.
- investigating Aug 10, 2026, 06:01 PM UTC
We are continuing to investigate this issue.
- investigating Aug 10, 2026, 06:59 PM UTC
We are still investigating issue. We will provide an update within two hours or sooner.
- monitoring Aug 10, 2026, 08:14 PM UTC
Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 10, 2026, 09:10 PM UTC
The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.