Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 8, 2026 affecting SMS, Latin America, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2026, 04:15 PM UTC
Resolved
Aug 08, 2026, 05:12 PM UTC
Duration
56m
Detected by Pingoru
Aug 08, 2026, 04:15 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 08, 2026, 04:15 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Aug 08, 2026, 04:23 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Aug 08, 2026, 05:12 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.