Twilio incident

SMS Delivery Delays and Failures from Twilio to C+W Sure United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 5, 2026 affecting SMS, Europe, lasting 14h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 12:59 AM UTC
Resolved
Aug 05, 2026, 03:31 PM UTC
Duration
14h 31m
Detected by Pingoru
Aug 05, 2026, 12:59 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Aug 05, 2026, 12:59 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 05, 2026, 01:51 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 05, 2026, 02:52 AM UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 05, 2026, 04:58 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 05, 2026, 08:58 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Aug 05, 2026, 12:55 PM UTC

    We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Aug 05, 2026, 02:58 PM UTC

    We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Aug 05, 2026, 03:31 PM UTC

    The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.