Twilio incident
Voice Call Failures from Twilio Phone Numbers to Chile
Twilio experienced a minor incident on August 7, 2026 affecting Voice, Latin America, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 04:17 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 07, 2026, 04:23 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 07, 2026, 05:24 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 07, 2026, 06:42 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 07, 2026, 08:43 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 07, 2026, 10:06 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.