TSYS Merchant incident
Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada
TSYS Merchant experienced a major incident on July 14, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2025, 06:50 PM UTC
Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 07/14/2025 - 14:22 EDT Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 07/14/2025 - 14:22 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.
- resolved Jul 14, 2025, 07:04 PM UTC
Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 02/14/2025 - 15:34 ET Impact End time: 02/14/2024 - 15:41 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved. Actions Taken: Interac is currently troubleshooting. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 11/22/2024 - 21:00 HE Fin de l’impact: 11/22/2024 - 21:07 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu. Action prise: Interac est en train de dépanner.