TSYS Merchant incident
Global Payments System Incident - Interac Debit cards processing issue - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks - Canada
Resolved after 23 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on August 11, 2026.
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks Impacted Segment: Canada Impact Start time: 08/11/2026 - 13:07 EDT Impact End time: 08/11/2026 - 13:30 EDT Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged to investigate Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB Segment impacté: Canada Début de l’impact: 08/11/2026 - 13:07 HE Fin de l’impact: 08/11/2026 - 13:30 HE Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments. Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Affected components
Update timeline
- resolved Aug 11, 2026, 06:19 PM UTC
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks Impacted Segment: Canada Impact Start time: 08/11/2026 - 13:07 EDT Impact End time: 08/11/2026 - 13:30 EDT Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged to investigate Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB Segment impacté: Canada Début de l’impact: 08/11/2026 - 13:07 HE Fin de l’impact: 08/11/2026 - 13:30 HE Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments. Action prise: Interac et les banques émettrice ont été engagés pour enquêter
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