TSYS Merchant incident

Global Payments System Incident - Transaction Declines for Debit/EBT

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on November 17, 2025 affecting NWS / PetroPay and VAPS and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 06:24 PM UTC
Resolved
Nov 17, 2025, 07:06 PM UTC
Duration
42m
Detected by Pingoru
Nov 17, 2025, 06:24 PM UTC

Affected components

NWS / PetroPayVAPSExchangePortico

Update timeline

  1. investigating Nov 17, 2025, 06:24 PM UTC

    We are aware of an issue that is impacting certain transactions, including debit/EBT. This issue is external to Global Payments. Our teams are working to mitigate the impact as quickly as possible. We will provide regular updates until the situation is resolved.

  2. monitoring Nov 17, 2025, 06:54 PM UTC

    Technical teams have taken steps to restore services and most transactions are processing successfully. The debit/EBT vendor has stated their services are restored. Teams are performing additional restoration steps and we are continuing to monitor the situation. We will provide regular updates until the situation is resolved.

  3. resolved Nov 17, 2025, 07:06 PM UTC

    We are no longer seeing transaction issues. This issue is resolved.