TSYS Merchant incident
Global Payments System Incident - Transaction Declines for Debit/EBT
Resolved after 42 minutes, affecting NWS / PetroPay and VAPS and 1 more, on November 17, 2025.
Technical teams have taken steps to restore services and most transactions are processing successfully. The debit/EBT vendor has stated their services are restored. Teams are performing additional restoration steps and we are continuing to monitor the situation. We will provide regular updates until the situation is resolved.
Affected components
Update timeline
- investigating Nov 17, 2025, 06:24 PM UTC
We are aware of an issue that is impacting certain transactions, including debit/EBT. This issue is external to Global Payments. Our teams are working to mitigate the impact as quickly as possible. We will provide regular updates until the situation is resolved.
- monitoring Nov 17, 2025, 06:54 PM UTC
Technical teams have taken steps to restore services and most transactions are processing successfully. The debit/EBT vendor has stated their services are restored. Teams are performing additional restoration steps and we are continuing to monitor the situation. We will provide regular updates until the situation is resolved.
- resolved Nov 17, 2025, 07:06 PM UTC
We are no longer seeing transaction issues. This issue is resolved.
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