TSYS Merchant incident

Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada

Resolved after 31 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on February 10, 2026.

resolved Feb 10, 2026, 11:49 AM UTC

Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/10/2026 - 05:32 EST Impact End time: 02/10/2026 - 06:03 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/10/2026 - 05:32 HE Fin de l’impact: 02/10/2026 - 06:03 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés .

Started: Feb 10, 2026, 10:32 AM UTC
Resolved: Feb 10, 2026, 11:03 AM UTC
Duration: 31m
Detected by Pingoru: Feb 10, 2026, 10:32 AM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada

Update timeline

resolved Feb 10, 2026, 11:49 AM UTC

Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/10/2026 - 05:32 EST Impact End time: 02/10/2026 - 06:03 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/10/2026 - 05:32 HE Fin de l’impact: 02/10/2026 - 06:03 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés .

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