TSYS Merchant incident
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada
TSYS Merchant experienced a notice incident on May 21, 2026 affecting Portico Canada ATL/RIC, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 21, 2026, 11:59 PM UTC
Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Timeframe: 05/21/2026 @ 16:35 - 16:37 EDT & 16:39 - 16:45 EDT Restored: This issue has been resolved as of 16:45 EDT. Summary: Portico merchants may have experienced intermittent timeouts or system errors when processing transactions debit/credit for 9 minutes between 16:35 - 16:37 EDT & 16:39 - 16:45 EDT. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Période d’impact: 05/21/2026 @ 16:35 - 16:37 HE et 16:39 - 16:45 HE Résolution: Ce problème a été résolu à 16:45 HE. Résumé: Marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions de débit/crédit d'impact pendant une durée totale de 9 minutes, entre 16:35 - 16:37 HE, ainsi qu’entre 16:39 - 16:45 HE. Action prise: Les équipes de support sont engagées dans le dépannage.