TSYS Merchant incident
Global Payments System Incident - Sporadic Time Outs and Declines on Exchange
Resolved after 28 minutes, affecting Exchange, on March 21, 2026.
Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.
Affected components
Update timeline
- investigating Mar 21, 2026, 12:34 AM UTC
We are aware of an issue with the Exchange platform and teams are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
- monitoring Mar 21, 2026, 12:44 AM UTC
Technical teams have implemented a fix for this issue and we are monitoring the system to confirm that the issue is fully resolved. As a result of the fix, transaction processing appears to have returned to normal. Teams will continue to monitor for a time to ensure that the issue is fully resolved.
- resolved Mar 21, 2026, 01:02 AM UTC
Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.
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