TSYS Merchant incident

Global Payments System Incident - Sporadic Time Outs and Declines on Exchange

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on March 21, 2026 affecting Exchange, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2026, 12:34 AM UTC
Resolved
Mar 21, 2026, 01:02 AM UTC
Duration
28m
Detected by Pingoru
Mar 21, 2026, 12:34 AM UTC

Affected components

Exchange

Update timeline

  1. investigating Mar 21, 2026, 12:34 AM UTC

    We are aware of an issue with the Exchange platform and teams are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. monitoring Mar 21, 2026, 12:44 AM UTC

    Technical teams have implemented a fix for this issue and we are monitoring the system to confirm that the issue is fully resolved. As a result of the fix, transaction processing appears to have returned to normal. Teams will continue to monitor for a time to ensure that the issue is fully resolved.

  3. resolved Mar 21, 2026, 01:02 AM UTC

    Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.