Global Payments System Incident - Transaction Express (TXP) transaction processing issue

Update timeline

1. investigating Oct 23, 2026, 03:27 PM UTC

   We are aware of an issue with TXP and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

2. investigating Oct 23, 2026, 04:29 PM UTC

   Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.

3. investigating Oct 23, 2026, 05:34 PM UTC

   Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.

4. identified Oct 23, 2026, 06:40 PM UTC

   Technical teams continue to work on this incident. They have identified a data element with the card brand that is problematic and they are working to resolve this issue. Further updates will be provided as they become available.

5. identified Oct 23, 2026, 08:09 PM UTC

   Technical teams continue to work on this incident. They have identified a potential remedy, and they are testing it so that they can promote it to production to resolve this issue. Further updates will be provided as they become available.

6. identified Oct 23, 2026, 10:05 PM UTC

   Technical teams continue to work on this incident. They are testing a remedy so that they can promote it to production to resolve this issue. Further updates will be provided as they become available. Next update anticipated in two hours.

7. identified Oct 24, 2026, 12:27 AM UTC

   Technical teams continue to work on this incident. The testing is nearing completion with good results. Once fully validated, teams will deploy the remediation into the production environment. Further updates will be provided as they become available.

8. resolved Oct 24, 2026, 02:02 AM UTC

   Teams successfully promoted the fix to production and monitored good transactions into TXP. This issue is now resolved.