TSYS Merchant incident
Global Payments System Incident - Interac Debit Cards Processing Issue - CUCC Bank - Canada
Resolved after 15 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on November 5, 2025.
Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: 11/05/2025 - 18:46 EST Restored: This issue has been resolved by Interac/CUCC at 18:46 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: 11/05/2025 - 18:46 HE Résolution: Ce problème a été résolu par Interac/CUCC à 18:46 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement
Affected components
Update timeline
- investigating Nov 05, 2025, 11:48 PM UTC
Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: ongoing Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement
- resolved Nov 06, 2025, 12:03 AM UTC
Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: 11/05/2025 - 18:46 EST Restored: This issue has been resolved by Interac/CUCC at 18:46 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: 11/05/2025 - 18:46 HE Résolution: Ce problème a été résolu par Interac/CUCC à 18:46 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement
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