TSYS Merchant incident

Global Payments System Incident - Interac Debit Cards Processing Issue - CUCC Bank - Canada

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on November 5, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 11:48 PM UTC
Resolved
Nov 06, 2025, 12:03 AM UTC
Duration
15m
Detected by Pingoru
Nov 05, 2025, 11:48 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. investigating Nov 05, 2025, 11:48 PM UTC

    Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: ongoing Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

  2. resolved Nov 06, 2025, 12:03 AM UTC

    Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: 11/05/2025 - 18:46 EST Restored: This issue has been resolved by Interac/CUCC at 18:46 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: 11/05/2025 - 18:46 HE Résolution: Ce problème a été résolu par Interac/CUCC à 18:46 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement