TSYS Merchant incident
Global Payments System Incident - Interac Debit cards processing issue - RBC & Central1 banks - Canada
Resolved after 20 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on October 24, 2025.
Service: Interac Debit Card - RBC & Central One Banks Impacted Segment: Canada Impact Start time: 10/25/2025 - 14:00 EDT Impact End time: 10/25/2025 - 14:20 EDT Resolved : As of 14:20 ET, no further declines with RBC and Central1 debit cards transactions have been observed. Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC & Central One Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and both Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC et Central1 Segment impacté: Canada Début de l’impact: 10/25/2025 - 14:00 HE Fin de l’impact: 10/25/2025 - 14:20 HE Résolu: À partir de14:20 HE, aucun autre déclin des transactions des cartes de débit de la Banque RBC et Central. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et Central One. Ce problème est externe à Global Payments Action prise: Interac et les deux banques émettrices enquêtent activement
Affected components
Update timeline
- resolved Oct 24, 2025, 06:31 PM UTC
Service: Interac Debit Card - RBC & Central One Banks Impacted Segment: Canada Impact Start time: 10/25/2025 - 14:00 EDT Impact End time: 10/25/2025 - 14:20 EDT Resolved : As of 14:20 ET, no further declines with RBC and Central1 debit cards transactions have been observed. Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC & Central One Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and both Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC et Central1 Segment impacté: Canada Début de l’impact: 10/25/2025 - 14:00 HE Fin de l’impact: 10/25/2025 - 14:20 HE Résolu: À partir de14:20 HE, aucun autre déclin des transactions des cartes de débit de la Banque RBC et Central. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et Central One. Ce problème est externe à Global Payments Action prise: Interac et les deux banques émettrices enquêtent activement
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