TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

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Resolved after 10 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on February 21, 2026.

resolved Feb 21, 2026, 01:00 AM UTC

Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/20/2026 - 19:18 EST Impact End time: 02/20/2026 - 19:28 EST Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards between 19:18-19:28 EST. This issue is external to Global Payments. Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/20/2026 - 19:18 HE Fin de l’impact: 02/20/2026 - 19:28 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC entre 19:18-19:28 HE. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés.

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