TSYS Merchant incident

Global Payments System Incident – MasterCard processing issue - Canada

Resolved after 38 minutes, affecting GSAP Canada and GNAP Canada and 1 more, on August 15, 2026.

resolved Aug 15, 2026, 06:28 AM UTC

Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

Started: Aug 15, 2026, 05:49 AM UTC
Resolved: Aug 15, 2026, 06:28 AM UTC
Duration: 38m
Detected by Pingoru: Aug 15, 2026, 05:49 AM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada

Update timeline

monitoring Aug 15, 2026, 05:49 AM UTC

Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter
resolved Aug 15, 2026, 06:28 AM UTC

Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

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