TSYS Merchant incident

Global Payments System Incident - Some NWS Debit Merchants Experiencing Issues

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on August 5, 2025 affecting NWS / PetroPay, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 08:44 PM UTC
Resolved
Aug 05, 2025, 09:39 PM UTC
Duration
55m
Detected by Pingoru
Aug 05, 2025, 08:44 PM UTC

Affected components

NWS / PetroPay

Update timeline

  1. investigating Aug 05, 2025, 08:44 PM UTC

    We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor. Our teams are working with our Debit vendor to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. resolved Aug 05, 2025, 09:39 PM UTC

    This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again. Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.