TSYS Merchant incident

Global Payments System Incident - Interac Debit cards processing issue - BNS bank - Canada

Major Resolved View vendor source →

TSYS Merchant experienced a major incident on August 20, 2025 affecting GSAP Canada and GNAP Canada and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 08:19 PM UTC
Resolved
Aug 20, 2025, 08:38 PM UTC
Duration
19m
Detected by Pingoru
Aug 20, 2025, 08:19 PM UTC

Affected components

GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP

Update timeline

  1. investigating Aug 20, 2025, 08:19 PM UTC

    Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

  2. resolved Aug 20, 2025, 08:38 PM UTC

    Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: 08/20/2025 - 16:24 EDT Restored: This issue has been resolved by Interac/BNS at 16:27 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: 08/20/2025 - 16:24 HE Résolution: Ce problème a été résolu par Interac/BNS à 16:27 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement