TSYS Merchant Outage History

Started Sep 10, 2026, 08:55 PM UTC· resolved Sep 10, 2026, 09:24 PM UTC

1. investigating Sep 10, 2026, 08:55 PM UTC

   Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 09/10/2026 - 16:16 ET Impact End time: Ongoing Summary: Global Payments merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue is also impacting CUCC (Credit Union Central of Canada) debit card transactions. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payment. Actions Taken: Interac and Everlink teams are engaged in troubleshooting. Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 09/10/2026 - 16:16 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème affecte également les transactions par carte de débit de la CUCC (Credit Union Central of Canada). Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac et Everlink ont été engagés et enquêtent activement le problème.

2. resolved Sep 10, 2026, 09:24 PM UTC

   Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 09/10/2026 - 16:16 ET Impact End time: 09/10/2026 - 17:14 ET Restored: This issue has been resolved. No further timeouts have been observed as of 17:14 ET Summary: Global Payments merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue is also impacting CUCC (Credit Union Central of Canada) debit card transactions. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payments. Actions Taken: Interac and Everlink teams are engaged in troubleshooting. Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 09/10/2026 - 16:16 HE Fin de l’impact: 09/10/2026 - 17:14 ET Rétabli : Ce problème a été résolu. Aucun délai d’attente supplémentaire n’a été observé à compter de 17:14 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème affecte également les transactions par carte de débit de la CUCC (Credit Union Central of Canada). Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac et Everlink ont été engagés et enquêtent activement le problème.

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Started Aug 15, 2026, 05:58 AM UTC· resolved Aug 15, 2026, 06:26 AM UTC

1. identified Aug 15, 2026, 05:58 AM UTC

   We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments. Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.

2. resolved Aug 15, 2026, 06:26 AM UTC

   This issue has been resolved. Global Payments technical teams have confirmed that they are no longer seeing impact, and Mastercard has confirmed the issue is resolved. This issue was external to Global Payments.

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Started Aug 15, 2026, 05:49 AM UTC· resolved Aug 15, 2026, 06:28 AM UTC

1. monitoring Aug 15, 2026, 05:49 AM UTC

   Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

2. resolved Aug 15, 2026, 06:28 AM UTC

   Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

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Started Aug 11, 2026, 05:07 PM UTC· resolved Aug 11, 2026, 05:30 PM UTC

1. resolved Aug 11, 2026, 06:19 PM UTC

   Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks Impacted Segment: Canada Impact Start time: 08/11/2026 - 13:07 EDT Impact End time: 08/11/2026 - 13:30 EDT Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged to investigate Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB Segment impacté: Canada Début de l’impact: 08/11/2026 - 13:07 HE Fin de l’impact: 08/11/2026 - 13:30 HE Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments. Action prise: Interac et les banques émettrice ont été engagés pour enquêter

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Started May 21, 2026, 08:35 PM UTC· resolved May 21, 2026, 08:45 PM UTC

1. resolved May 21, 2026, 11:59 PM UTC

   Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Timeframe: 05/21/2026 @ 16:35 - 16:37 EDT & 16:39 - 16:45 EDT Restored: This issue has been resolved as of 16:45 EDT. Summary: Portico merchants may have experienced intermittent timeouts or system errors when processing transactions debit/credit for 9 minutes between 16:35 - 16:37 EDT & 16:39 - 16:45 EDT. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Période d’impact: 05/21/2026 @ 16:35 - 16:37 HE et 16:39 - 16:45 HE Résolution: Ce problème a été résolu à 16:45 HE. Résumé: Marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions de débit/crédit d'impact pendant une durée totale de 9 minutes, entre 16:35 - 16:37 HE, ainsi qu’entre 16:39 - 16:45 HE. Action prise: Les équipes de support sont engagées dans le dépannage.

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Started Apr 22, 2026, 06:44 PM UTC· resolved Apr 22, 2026, 07:09 PM UTC

1. resolved Apr 22, 2026, 07:22 PM UTC

   Service: Interac Debit Card - NBC Bank Impacted Segment: Canada Impact Start time: 04/22/2026 - 14:44 EDT Impact End time: 04/22/2026 - 15:09 EDT Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with NBC Bank Interac Debit Cards between 14:44 and 15:09 EDT. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 04/22/2026 - 14:44 HE Fin de l’impact: 04/22/2026 - 15:09 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque NBC entre 14:44 and 15:09 HE . Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.

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Started Mar 21, 2026, 12:34 AM UTC· resolved Mar 21, 2026, 01:02 AM UTC

1. investigating Mar 21, 2026, 12:34 AM UTC

   We are aware of an issue with the Exchange platform and teams are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

2. monitoring Mar 21, 2026, 12:44 AM UTC

   Technical teams have implemented a fix for this issue and we are monitoring the system to confirm that the issue is fully resolved. As a result of the fix, transaction processing appears to have returned to normal. Teams will continue to monitor for a time to ensure that the issue is fully resolved.

3. resolved Mar 21, 2026, 01:02 AM UTC

   Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.

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Started Mar 04, 2026, 05:02 PM UTC· resolved Mar 04, 2026, 05:25 PM UTC

1. resolved Mar 04, 2026, 05:43 PM UTC

   Service: Interac Debit Card - RBC, Tangerine, ATB and Meridian Credit Union Limited Impacted Segment: Canada Impact Start time: 03/04/2026 - 12:02 EST Impact End time: 03/04/2026 - 12:25 EST Restored: No further timeouts have been observed as of 12:25 EST. Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue was external to Global Payments. Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banques RBC, Tangerine, ATB et Meridian Credit Union Limited Segment impacté: Canada Début de l’impact: 03/04/2026 - 12:02 HE Fin de l’impact: 03/04/2026 - 12:25 HE Rétabli: Aucun autre délai n’a été observé depuis 12:25 HE Résumé: Les marchands de Global Payments pourraient rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème était externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés.

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Started Feb 21, 2026, 12:18 AM UTC· resolved Feb 21, 2026, 12:28 AM UTC

1. resolved Feb 21, 2026, 01:00 AM UTC

   Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/20/2026 - 19:18 EST Impact End time: 02/20/2026 - 19:28 EST Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards between 19:18-19:28 EST. This issue is external to Global Payments. Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/20/2026 - 19:18 HE Fin de l’impact: 02/20/2026 - 19:28 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC entre 19:18-19:28 HE. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés.

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Started Feb 10, 2026, 10:32 AM UTC· resolved Feb 10, 2026, 11:03 AM UTC

1. resolved Feb 10, 2026, 11:49 AM UTC

   Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/10/2026 - 05:32 EST Impact End time: 02/10/2026 - 06:03 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/10/2026 - 05:32 HE Fin de l’impact: 02/10/2026 - 06:03 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés .

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Started Feb 05, 2026, 08:38 PM UTC· resolved Feb 05, 2026, 09:38 PM UTC

1. investigating Feb 05, 2026, 08:38 PM UTC

   Service: Interac Debit Card - RBC, Tangerine and ATB Banks Impacted Segment: Canada Impact Start time: 02/05/2026 - 15:05 EST Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine and Alberta Treasury (ATB) Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC, Tangerine et ATB Segment impacté: Canada Début de l’impact: 02/05/2026 - 15:05 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine et Alberta Treasury (ATB) Banks. Ce problème est externe à Global Payments Action prise: Interac et les banques émettrice enquêtent activement

2. investigating Feb 05, 2026, 08:53 PM UTC

   Adding GPAPI Canada to this notification.

3. investigating Feb 05, 2026, 09:10 PM UTC

   Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks Impacted Segment: Canada Impact Start time: 02/05/2026 - 15:05 EST Impact End time: On going Update 1: As per RBC, it’s an ongoing network issue with their downstream, causing the intermittent timeouts with RBC and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited). RBC is still working to mitigate the issue but has not provided an estimated time of resolution. This issue is external to Global Payments Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine, Alberta Treasury (ATB) and Meridian Credit Union Limited Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB Segment impacté: Canada Début de l’impact: 02/05/2026 - 15:05 HE Fin de l’impact: En cours Mise à jour 1: Selon RBC, il s’agit d’un problème de réseau en cours au niveau de leur système d’aval, ce qui crée des délais d’attente intermittents auprès de RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). RBC vise a résoudre ce problème mais n'ont pas précisé une estimation du temps de résolution. Ce problème est externe à Global Payments Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, Alberta Treasury (ATB) et Meridian Credit Union Limited. Ce problème est externe à Global Payments Action prise: Interac et les banques émettrice enquêtent activement

4. resolved Feb 05, 2026, 09:38 PM UTC

   Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks Impacted Segment: Canada Impact Start time: 02/05/2026 - 15:05 EST Impact End time: 02/05/2026 - 16:24 EST Resolved: No further impact has been observed as of 16:24 EST. RBC confirmed that this incident is resolved. This issue is external to Global Payments Update 1: As per RBC, it’s an ongoing network issue with their downstream, causing the intermittent timeouts with RBC and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited). RBC is still working to mitigate the issue but has not provided an estimated time of resolution. This issue is external to Global Payments Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC, Tangerine, Meridian Credit Union Limited and Alberta Treasury (ATB) Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB Segment impacté: Canada Début de l’impact: 02/05/2026 - 15:05 HE Fin de l’impact: 02/05/2026 - 16:24 HE Résolution: Aucun impact supplémentaire n’a été observé à partir de 16:24 HE. RBC a confirmé que l'incident a été résolu. Ce problème était externe a Global Payments et est maintenant résolu. Mise à jour 1: Selon RBC, il s’agit d’un problème de réseau en cours au niveau de leur système d’aval, ce qui crée des délais d’attente intermittents auprès de RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). RBC vise a résoudre ce problème mais n'ont pas précisé une estimation du temps de résolution. Ce problème est externe à Global Payments Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, Meridian Credit Union Limited and Alberta Treasury (ATB). Ce problème est externe à Global Payments Action prise: Interac et les banques émettrice enquêtent activement

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Started Feb 04, 2026, 08:26 PM UTC· resolved Feb 04, 2026, 09:27 PM UTC

1. investigating Feb 04, 2026, 08:26 PM UTC

   Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 02/04/2026 - 15:04 ET Impact End time: Ongoing Summary: Global Payments has been notified by Interac of an issue affecting only debit transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payment. Actions Taken: Interac and Everlink teams have been engaged. Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 02/04/2026 - 15:04 HE Fin de l’impact: En cours Résumé: Global Payments a été informé par Interac d’un problème affectant uniquement les transactions de débit à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac et Everlink ont été engagées dans le dépannage.

2. resolved Feb 04, 2026, 09:27 PM UTC

   Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 02/04/2026 - 15:04 ET Impact End time: 02/04/2026 - 16:11 ET Restored: No additional transaction declines have been observed as of 16:11 EST. The issue has been identified as external to Global Payments. Interac is currently investigating the root cause. This issue has been resolved. Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payment. Actions Taken: Interac has been engaged and is actively investigating Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 02/04/2026 - 15:04 HE Fin de l’impact: 02/04/2026 - 16:11 HE Résolution: Aucun nouvel impact n’a été observé à partir de 16:11 HE. L’incident a été confirmé comme étant externe à Global Payments. Interac mène leur propre investigation afin de déterminer la cause racine. Ce problème a été résolu. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac a été engagée et enquête activement.

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Started Nov 17, 2025, 06:24 PM UTC· resolved Nov 17, 2025, 07:06 PM UTC

1. investigating Nov 17, 2025, 06:24 PM UTC

   We are aware of an issue that is impacting certain transactions, including debit/EBT. This issue is external to Global Payments. Our teams are working to mitigate the impact as quickly as possible. We will provide regular updates until the situation is resolved.

2. monitoring Nov 17, 2025, 06:54 PM UTC

   Technical teams have taken steps to restore services and most transactions are processing successfully. The debit/EBT vendor has stated their services are restored. Teams are performing additional restoration steps and we are continuing to monitor the situation. We will provide regular updates until the situation is resolved.

3. resolved Nov 17, 2025, 07:06 PM UTC

   We are no longer seeing transaction issues. This issue is resolved.

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Started Nov 17, 2025, 07:35 AM UTC· resolved Nov 17, 2025, 07:52 AM UTC

1. resolved Nov 17, 2025, 08:30 AM UTC

   Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 11/17/2025 - 02:35 EST Impact End time: 11/17/2025 - 02:52 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payment. Actions Taken: Interac has been engaged and is actively investigating Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 11/17/2025 - 02:35 HE Fin de l’impact: 11/17/2025 - 02:52 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac a été engagée et enquête activement.

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Started Nov 05, 2025, 11:48 PM UTC· resolved Nov 06, 2025, 12:03 AM UTC

1. investigating Nov 05, 2025, 11:48 PM UTC

   Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: ongoing Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

2. resolved Nov 06, 2025, 12:03 AM UTC

   Service: Interac Debit Card - CUCC - Credit Union Central of Canada Impacted Segment: Canada Impact Start time: 11/05/2025 - 18:07 EST Impact End time: 11/05/2025 - 18:46 EST Restored: This issue has been resolved by Interac/CUCC at 18:46 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with CUCC (Credit Union Central of Canada) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque Credit Union Central of Canada Segment impacté: Canada Début de l’impact: 11/05/2025 - 18:07 HE Fin de l’impact: 11/05/2025 - 18:46 HE Résolution: Ce problème a été résolu par Interac/CUCC à 18:46 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque CUCC (Credit Union Central of Canada). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

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Started Oct 24, 2025, 06:00 PM UTC· resolved Oct 24, 2025, 06:20 PM UTC

1. resolved Oct 24, 2025, 06:31 PM UTC

   Service: Interac Debit Card - RBC & Central One Banks Impacted Segment: Canada Impact Start time: 10/25/2025 - 14:00 EDT Impact End time: 10/25/2025 - 14:20 EDT Resolved : As of 14:20 ET, no further declines with RBC and Central1 debit cards transactions have been observed. Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC & Central One Banks Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and both Issuing Banks are actively investigating Service: Cartes de débit Interac - Banques RBC et Central1 Segment impacté: Canada Début de l’impact: 10/25/2025 - 14:00 HE Fin de l’impact: 10/25/2025 - 14:20 HE Résolu: À partir de14:20 HE, aucun autre déclin des transactions des cartes de débit de la Banque RBC et Central. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et Central One. Ce problème est externe à Global Payments Action prise: Interac et les deux banques émettrices enquêtent activement

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Started Sep 26, 2025, 08:36 PM UTC· resolved Sep 26, 2025, 11:51 PM UTC

1. investigating Sep 26, 2025, 08:36 PM UTC

   Service: Portico Impacted Segment: Canada Impact Start time: 9/26/25 - 13:00 ET Impact End time: Ongoing Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Segment impacté: Canada Début de l’impact: 9/26/25 - 13:00 HE Fin de l’impact: En cours Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

2. investigating Sep 26, 2025, 08:41 PM UTC

   Service: Portico Impacted Segment: Canada Impact Start time: 9/26/25 - 16:01 ET Impact End time: Ongoing Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Segment impacté: Canada Début de l’impact: 9/26/25 - 16:01 HE Fin de l’impact: En cours Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

3. identified Sep 26, 2025, 09:56 PM UTC

   Service: Portico Impacted Segment: Canada Impact Start time: 9/26/25 - 16:01 ET Impact End time: Ongoing Update 1: Technical teams are continuing to take steps to resolve this issue, including restarting an impacted server. Some transactions are processing successfully and we will continue to troubleshoot until the issue is fully resolved. Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Segment impacté: Canada Début de l’impact: 9/26/25 - 16:01 HE Fin de l’impact: En cours Mise à jour 1: Les équipes techniques continuent de prendre des mesures pour résoudre ce problème, notamment en redémarrant un serveur affecté. Certaines transactions sont traitées avec succès et nous continuerons à dépanner jusqu'à ce que le problème soit entièrement résolu. Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

4. monitoring Sep 26, 2025, 11:08 PM UTC

   Service: Portico Impacted Segment: Canada Impact Start time: 9/26/25 - 16:01 ET Impact End time: Ongoing Update 2: Technical teams are seeing additional successful transactions at this time. We are continuing to work to ensure service is fully resolved. Update 1: Technical teams are continuing to take steps to resolve this issue, including restarting an impacted server. Some transactions are processing successfully and we will continue to troubleshoot until the issue is fully resolved. Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Segment impacté: Canada Début de l’impact: 9/26/25 - 16:01 HE Fin de l’impact: En cours Mise à jour 2: Les équipes techniques constatent actuellement une augmentation du nombre de transactions réussies. Nous poursuivons nos efforts afin de garantir un rétablissement complet du service. Mise à jour 1: Les équipes techniques continuent de prendre des mesures pour résoudre ce problème, notamment en redémarrant un serveur affecté. Certaines transactions sont traitées avec succès et nous continuerons à dépanner jusqu'à ce que le problème soit entièrement résolu. Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

5. resolved Sep 26, 2025, 11:51 PM UTC

   Service: Portico Impacted Segment: Canada Impact Start time: 9/26/25 - 16:01 ET Impact End time: 9/26/25 - 18:27 ET Restored: This issue has been resolved as of 18:27 ET. We will continue to monitor to ensure stability. Teams will take steps to prevent any future occurrence of this issue. Update 2: Technical teams are seeing additional successful transactions at this time. We are continuing to work to ensure service is fully resolved. Update 1: Technical teams are continuing to take steps to resolve this issue, including restarting an impacted server. Some transactions are processing successfully and we will continue to troubleshoot until the issue is fully resolved. Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Segment impacté: Canada Début de l’impact: 9/26/25 - 16:01 HE Fin de l’impact: 9/26/25 - 18:27 HE Rétabli : Ce problème a été résolu à partir de 18 h 27 (HE). Nous continuerons à surveiller afin d’assurer la stabilité. Les équipes prendront des mesures pour prévenir toute récurrence de ce problème. Mise à jour 2: Les équipes techniques constatent actuellement une augmentation du nombre de transactions réussies. Nous poursuivons nos efforts afin de garantir un rétablissement complet du service. Mise à jour 1: Les équipes techniques continuent de prendre des mesures pour résoudre ce problème, notamment en redémarrant un serveur affecté. Certaines transactions sont traitées avec succès et nous continuerons à dépanner jusqu'à ce que le problème soit entièrement résolu. Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

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Started Aug 20, 2025, 08:19 PM UTC· resolved Aug 20, 2025, 08:38 PM UTC

1. investigating Aug 20, 2025, 08:19 PM UTC

   Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

2. resolved Aug 20, 2025, 08:38 PM UTC

   Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: 08/20/2025 - 16:24 EDT Restored: This issue has been resolved by Interac/BNS at 16:27 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: 08/20/2025 - 16:24 HE Résolution: Ce problème a été résolu par Interac/BNS à 16:27 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

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Started Aug 05, 2025, 08:44 PM UTC· resolved Aug 05, 2025, 09:39 PM UTC

1. investigating Aug 05, 2025, 08:44 PM UTC

   We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor. Our teams are working with our Debit vendor to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

2. resolved Aug 05, 2025, 09:39 PM UTC

   This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again. Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.

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Started Jun 27, 2025, 03:55 PM UTC· resolved Jun 27, 2025, 07:40 PM UTC

1. identified Jun 27, 2025, 03:55 PM UTC

   We are aware of an issue that is causing transaction processing issues on TC and TXP. While we work toward resolution of these issues, please login directly to the Virtual Terminal to process transactions. We will send regular updates until the issue is resolved.

2. identified Jun 27, 2025, 05:28 PM UTC

   We are continuing to work toward resolving this issue.

3. identified Jun 27, 2025, 06:23 PM UTC

   Technical teams are preparing to put a fix into place to mitigate the impact of this issue. We will continue to send updates and to monitor for further impact.

4. resolved Jun 27, 2025, 07:40 PM UTC

   The fix that was entered at approximately 1 pm MT was completed successfully. Impacted users have confirmed that they are no longer experiencing any issues. This issue is resolved.

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Started Jun 12, 2025, 07:52 PM UTC· resolved Jun 12, 2025, 08:36 PM UTC

1. monitoring Jun 12, 2025, 07:52 PM UTC

   We are aware of an issue with some Google applications or applications utilizing Google and we are investigating this matter further. This issue is external to Global Payments. Our teams are working with Google for updates as they work on this issue to resolve it as quickly as possible. We will provide regular updates as information becomes available from Google.

2. resolved Jun 12, 2025, 08:36 PM UTC

   Google applications have recovered and we have seen that Google application failures have ceased within the last few minutes. Teams will continue to monitor applications to ensure that all service issues have been resolved.

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Started Jun 05, 2025, 04:06 PM UTC· resolved Jun 05, 2025, 04:47 PM UTC

1. investigating Jun 05, 2025, 04:06 PM UTC

   Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 06/05/2025 - 11:08 ET Impact End time: 06/05/2025 - 11:25 ET Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac Debit Cards. No further timeouts have been observed as of 11:25 ET. Support Teams are still monitoring. Actions Taken: Global Payments is currently investigating the issue with Interac. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 06/05/2025 - 11:08 HE Fin de l’impact: 06/05/2025- 11:25 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente intermittents lors du traitement des cartes de débit Interac. Aucun autre délai d'attente n'a été constaté à partir de 11 h 25 HE. Nos équipes de support continuent à surveiller la situation. Action prise: Global Payments enquête actuellement sur le problème avec Interac.

2. resolved Jun 05, 2025, 04:47 PM UTC

   Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 06/05/2025 - 11:08 ET Impact End time: 06/05/2025 - 11:25 ET Restored: This issue has been resolved as of 11:25 AM ET. GP has conducted a thorough investigation, which indicated that the issue appears to be external to GP. GP is still investigating with Interac to determine the root cause. Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac Debit Cards. No further timeouts have been observed as of 11:25 ET. Support Teams are still monitoring. Actions Taken: Global Payments is currently investigating the issue with Interac. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 06/05/2025 - 11:08 HE Fin de l’impact: 06/05/2025- 11:25 HE Rétabli: Ce problème a été résolu à 11 h 25 HE. GP a mené une enquête approfondie, qui indique que le problème semble externe à GP. GP enquête toujours avec Interac pour en déterminer la cause principale. Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente intermittents lors du traitement des cartes de débit Interac. Aucun autre délai d'attente n'a été constaté à partir de 11 h 25 HE. Nos équipes de support continuent à surveiller la situation. Action prise: Global Payments enquête actuellement sur le problème avec Interac.

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Started May 20, 2025, 08:12 PM UTC· resolved May 20, 2025, 09:08 PM UTC

1. resolved May 20, 2025, 10:44 PM UTC

   Service: GNAP - North Host Platform Impacted Segment: Canada Impact Start time: 05/20/2025 - 16:12 EDT Impact End time: 05/20/2025 - 17:08 EDT Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions from 16:12 to 17:08 EDT. The issue was external to GP and related to a U.S. internet provider, Cogent, which experienced an outage that impacted the connection of POS solutions to the host. Actions Taken: Support teams were engaged in troubleshooting. Service: GNAP - Hôtes Nord Segment impacté: Canada Début de l’impact: 05/20/2025 - 16:12 HE Fin de l’impact: 05/20/2025 - 17:08 HE Résumé: Certains marchands GNAP peuvent rencontrer des délais d’attente intermittents ou des erreurs systématiques lors du traitement des transactions à partir de 16:12 à 17:08 HE. Le problème était externe à GP et lié à un fournisseur d'accès Internet des Etats Unis, Cogent, qui a subi une panne affectant la connexion des solutions de point de vente à l'hôte. Action prise: Les équipes de support ont été engagées dans le dépannage.

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Started Feb 14, 2025, 09:25 PM UTC· resolved Feb 14, 2025, 09:25 PM UTC

1. resolved Feb 14, 2025, 09:25 PM UTC

   Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 02/14/2025 - 15:34 ET Impact End time: 02/14/2024 - 15:41 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved. Actions Taken: Interac are currently troubleshooting. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 02/14/2025 - 15:34 HE Fin de l’impact: 02/14/2025 - 15:41 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu. Action prise: Interac est en train de dépanner.

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Started Jan 09, 2025, 10:30 AM UTC· resolved Jan 09, 2025, 11:21 AM UTC

1. investigating Jan 09, 2025, 10:30 AM UTC

   Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.

2. resolved Jan 09, 2025, 11:21 AM UTC

   This incident has been resolved.

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