TSYS Merchant incident

Heartland System Issue - VAPS

Resolved after 51 minutes, affecting VAPS, on January 9, 2025.

investigating Jan 09, 2025, 10:30 AM UTC

Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.

Started: Jan 09, 2025, 10:30 AM UTC
Resolved: Jan 09, 2025, 11:21 AM UTC
Duration: 51m
Detected by Pingoru: Jan 09, 2025, 10:30 AM UTC

Affected components

VAPS

Update timeline

investigating Jan 09, 2025, 10:30 AM UTC

Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.
resolved Jan 09, 2025, 11:21 AM UTC

This incident has been resolved.

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