TSYS Merchant Outage History

TSYS Merchant is up right now

TSYS Merchant had 28 outages in the last 2 years totaling 19h 7m of downtime, averaging 1.2 incidents per month.

There were 28 TSYS Merchant outages since October 27, 2024 totaling 19h 7m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: merchant.status.tsys.com

Minor August 15, 2026

Global Payments System Incident - Mastercard Issue

Detected by Pingoru
Aug 15, 2026, 05:58 AM UTC
Resolved
Aug 15, 2026, 06:26 AM UTC
Duration
27m
Affected: NWS / PetroPayVAPSSierraExchangePorticoGSAP-NA
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:58 AM UTC

    We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments. Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. resolved Aug 15, 2026, 06:26 AM UTC

    This issue has been resolved. Global Payments technical teams have confirmed that they are no longer seeing impact, and Mastercard has confirmed the issue is resolved. This issue was external to Global Payments.

Read the full incident report →

Notice August 15, 2026

Global Payments System Incident – MasterCard processing issue - Canada

Detected by Pingoru
Aug 15, 2026, 05:49 AM UTC
Resolved
Aug 15, 2026, 06:28 AM UTC
Duration
38m
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada
Timeline · 2 updates
  1. monitoring Aug 15, 2026, 05:49 AM UTC

    Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

  2. resolved Aug 15, 2026, 06:28 AM UTC

    Service: MasterCard Impacted Segment: Canada Impact Start time: 08/15/2026 - 00:02 ET Impact End time: 08/15/2026 - 01:31 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments. Actions Taken: MasterCard has been engaged to investigate Service: Cartes de MasterCard Segment impacté: Canada Début de l’impact: 08/15/2026 - 00:02 ET HE Fin de l’impact: 08/15/2026 - 01:31 ET HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments. Action prise: MasterCard est engagé pour enquêter

Read the full incident report →

Notice May 21, 2026

Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada

Detected by Pingoru
May 21, 2026, 08:35 PM UTC
Resolved
May 21, 2026, 08:45 PM UTC
Duration
10m
Affected: Portico Canada ATL/RIC
Timeline · 1 update
  1. resolved May 21, 2026, 11:59 PM UTC

    Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Timeframe: 05/21/2026 @ 16:35 - 16:37 EDT & 16:39 - 16:45 EDT Restored: This issue has been resolved as of 16:45 EDT. Summary: Portico merchants may have experienced intermittent timeouts or system errors when processing transactions debit/credit for 9 minutes between 16:35 - 16:37 EDT & 16:39 - 16:45 EDT. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Période d’impact: 05/21/2026 @ 16:35 - 16:37 HE et 16:39 - 16:45 HE Résolution: Ce problème a été résolu à 16:45 HE. Résumé: Marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions de débit/crédit d'impact pendant une durée totale de 9 minutes, entre 16:35 - 16:37 HE, ainsi qu’entre 16:39 - 16:45 HE. Action prise: Les équipes de support sont engagées dans le dépannage.

Read the full incident report →

Notice April 22, 2026

Global Payments System Incident - Interac Debit cards processing issue - NBC bank - Canada

Detected by Pingoru
Apr 22, 2026, 06:44 PM UTC
Resolved
Apr 22, 2026, 07:09 PM UTC
Duration
25m
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada
Timeline · 1 update
  1. resolved Apr 22, 2026, 07:22 PM UTC

    Service: Interac Debit Card - NBC Bank Impacted Segment: Canada Impact Start time: 04/22/2026 - 14:44 EDT Impact End time: 04/22/2026 - 15:09 EDT Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with NBC Bank Interac Debit Cards between 14:44 and 15:09 EDT. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 04/22/2026 - 14:44 HE Fin de l’impact: 04/22/2026 - 15:09 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque NBC entre 14:44 and 15:09 HE . Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.

Read the full incident report →

Major March 21, 2026

Global Payments System Incident - Sporadic Time Outs and Declines on Exchange

Detected by Pingoru
Mar 21, 2026, 12:34 AM UTC
Resolved
Mar 21, 2026, 01:02 AM UTC
Duration
28m
Affected: Exchange
Timeline · 3 updates
  1. investigating Mar 21, 2026, 12:34 AM UTC

    We are aware of an issue with the Exchange platform and teams are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. monitoring Mar 21, 2026, 12:44 AM UTC

    Technical teams have implemented a fix for this issue and we are monitoring the system to confirm that the issue is fully resolved. As a result of the fix, transaction processing appears to have returned to normal. Teams will continue to monitor for a time to ensure that the issue is fully resolved.

  3. resolved Mar 21, 2026, 01:02 AM UTC

    Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.

Read the full incident report →

Notice February 21, 2026

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Detected by Pingoru
Feb 21, 2026, 12:18 AM UTC
Resolved
Feb 21, 2026, 12:28 AM UTC
Duration
10m
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada
Timeline · 1 update
  1. resolved Feb 21, 2026, 01:00 AM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/20/2026 - 19:18 EST Impact End time: 02/20/2026 - 19:28 EST Summary: Global Payments' merchants may have experienced intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards between 19:18-19:28 EST. This issue is external to Global Payments. Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/20/2026 - 19:18 HE Fin de l’impact: 02/20/2026 - 19:28 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC entre 19:18-19:28 HE. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés.

Read the full incident report →

Notice February 10, 2026

Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada

Detected by Pingoru
Feb 10, 2026, 10:32 AM UTC
Resolved
Feb 10, 2026, 11:03 AM UTC
Duration
31m
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCPGPAPI Canada
Timeline · 1 update
  1. resolved Feb 10, 2026, 11:49 AM UTC

    Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 02/10/2026 - 05:32 EST Impact End time: 02/10/2026 - 06:03 EST Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank and other issuing banks (Tangerine, ATB and Meridian Credit Union Limited) Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank have been engaged. Service: Cartes de débit Interac - Banque RBC Segment impacté: Canada Début de l’impact: 02/10/2026 - 05:32 HE Fin de l’impact: 02/10/2026 - 06:03 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC et d’autres banques émettrices (Tangerine, ATB and Meridian Credit Union Limited). Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice ont été engagés .

Read the full incident report →

Major November 17, 2025

Global Payments System Incident - Transaction Declines for Debit/EBT

Detected by Pingoru
Nov 17, 2025, 06:24 PM UTC
Resolved
Nov 17, 2025, 07:06 PM UTC
Duration
42m
Affected: NWS / PetroPayVAPSExchangePortico
Timeline · 3 updates
  1. investigating Nov 17, 2025, 06:24 PM UTC

    We are aware of an issue that is impacting certain transactions, including debit/EBT. This issue is external to Global Payments. Our teams are working to mitigate the impact as quickly as possible. We will provide regular updates until the situation is resolved.

  2. monitoring Nov 17, 2025, 06:54 PM UTC

    Technical teams have taken steps to restore services and most transactions are processing successfully. The debit/EBT vendor has stated their services are restored. Teams are performing additional restoration steps and we are continuing to monitor the situation. We will provide regular updates until the situation is resolved.

  3. resolved Nov 17, 2025, 07:06 PM UTC

    We are no longer seeing transaction issues. This issue is resolved.

Read the full incident report →

Major August 20, 2025

Global Payments System Incident - Interac Debit cards processing issue - BNS bank - Canada

Detected by Pingoru
Aug 20, 2025, 08:19 PM UTC
Resolved
Aug 20, 2025, 08:38 PM UTC
Duration
19m
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP
Timeline · 2 updates
  1. investigating Aug 20, 2025, 08:19 PM UTC

    Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

  2. resolved Aug 20, 2025, 08:38 PM UTC

    Service: Interac Debit Card - BNS - Nova Scotia Bank Impacted Segment: Canada Impact Start time: 08/20/2025 - 15:56 EDT Impact End time: 08/20/2025 - 16:24 EDT Restored: This issue has been resolved by Interac/BNS at 16:27 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac and Issuing Bank are actively investigating Service: Cartes de débit Interac - Banque BNS Segment impacté: Canada Début de l’impact: 08/20/2025 - 15:56 HE Fin de l’impact: 08/20/2025 - 16:24 HE Résolution: Ce problème a été résolu par Interac/BNS à 16:27 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments Action prise: Interac et la banque émettrice enquêtent activement

Read the full incident report →

Major August 5, 2025

Global Payments System Incident - Some NWS Debit Merchants Experiencing Issues

Detected by Pingoru
Aug 05, 2025, 08:44 PM UTC
Resolved
Aug 05, 2025, 09:39 PM UTC
Duration
55m
Affected: NWS / PetroPay
Timeline · 2 updates
  1. investigating Aug 05, 2025, 08:44 PM UTC

    We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor. Our teams are working with our Debit vendor to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

  2. resolved Aug 05, 2025, 09:39 PM UTC

    This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again. Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.

Read the full incident report →

Minor June 27, 2025

Transaction Central (TC) and Transaction Express (TXP) Transaction Processing Issue

Detected by Pingoru
Jun 27, 2025, 03:55 PM UTC
Resolved
Jun 27, 2025, 07:40 PM UTC
Duration
3h 44m
Affected: HostedHostedVirtual TerminalVirtual TerminalBatch UploadRecurring BillingRecurring BillingBatch UploadWeb ServicesTokenization / Manual BillingProcessNow / Mobile Payment AcceptanceWeb ServicesIntegrated Widget
Timeline · 4 updates
  1. identified Jun 27, 2025, 03:55 PM UTC

    We are aware of an issue that is causing transaction processing issues on TC and TXP. While we work toward resolution of these issues, please login directly to the Virtual Terminal to process transactions. We will send regular updates until the issue is resolved.

  2. identified Jun 27, 2025, 05:28 PM UTC

    We are continuing to work toward resolving this issue.

  3. identified Jun 27, 2025, 06:23 PM UTC

    Technical teams are preparing to put a fix into place to mitigate the impact of this issue. We will continue to send updates and to monitor for further impact.

  4. resolved Jun 27, 2025, 07:40 PM UTC

    The fix that was entered at approximately 1 pm MT was completed successfully. Impacted users have confirmed that they are no longer experiencing any issues. This issue is resolved.

Read the full incident report →

Major June 12, 2025

Global Payments Incident Notification - Google Issue Impacting Some Global Payments Merchants

Detected by Pingoru
Jun 12, 2025, 07:52 PM UTC
Resolved
Jun 12, 2025, 08:36 PM UTC
Duration
44m
Affected: GPAPI Canada
Timeline · 2 updates
  1. monitoring Jun 12, 2025, 07:52 PM UTC

    We are aware of an issue with some Google applications or applications utilizing Google and we are investigating this matter further. This issue is external to Global Payments. Our teams are working with Google for updates as they work on this issue to resolve it as quickly as possible. We will provide regular updates as information becomes available from Google.

  2. resolved Jun 12, 2025, 08:36 PM UTC

    Google applications have recovered and we have seen that Google application failures have ceased within the last few minutes. Teams will continue to monitor applications to ensure that all service issues have been resolved.

Read the full incident report →

Notice February 14, 2025

Global Payments System Incident - Interac Debit cards processing issue - Canada

Detected by Pingoru
Feb 14, 2025, 09:25 PM UTC
Resolved
Feb 14, 2025, 09:25 PM UTC
Duration
–
Affected: GSAP CanadaGNAP CanadaPortico Canada ATL/RICPortico Canada GCP
Timeline · 1 update
  1. resolved Feb 14, 2025, 09:25 PM UTC

    Service: Interac Debit Card Impacted Segment: Canada Impact Start time: 02/14/2025 - 15:34 ET Impact End time: 02/14/2024 - 15:41 ET Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved. Actions Taken: Interac are currently troubleshooting. Service: Cartes de débit Interac Segment impacté: Canada Début de l’impact: 02/14/2025 - 15:34 HE Fin de l’impact: 02/14/2025 - 15:41 HE Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu. Action prise: Interac est en train de dépanner.

Read the full incident report →

Major January 9, 2025

Heartland System Issue - VAPS

Detected by Pingoru
Jan 09, 2025, 10:30 AM UTC
Resolved
Jan 09, 2025, 11:21 AM UTC
Duration
51m
Affected: VAPS
Timeline · 2 updates
  1. investigating Jan 09, 2025, 10:30 AM UTC

    Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.

  2. resolved Jan 09, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →