Dialpad Outage History

Dialpad is up right now

Pingoru has recorded 52 incidents for Dialpad: 21 in the last 12 months and 8 in the last 90 days.

Source: status.dialpad.com

52incidents recorded
21last 12 months
8last 90 days
5 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Dialpad in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202612 of 720 (0%)
May 202629 of 744 (1%)
June 202647 of 720 (1%)
July 202628 of 744 (1%)
August 202611 of 744 (0%)
September 202646 of 720 (1%)
October 2026214 of 518 (3%)

Incidents, newest first

Minor October 20, 2026 Some customers may be experiencing issues with devices. 6h 5m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Oct 20, 2026, 03:49 PM UTC· resolved Oct 20, 2026, 09:54 PM UTC

  1. investigating Oct 20, 2026, 03:49 PM UTC

    We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.

  2. monitoring Oct 20, 2026, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2026, 08:22 PM UTC

    We've resolved issues for most customers by now.

  4. resolved Oct 20, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2026 Some customers may be experiencing issues making or receiving calls. 7h 36m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Oct 20, 2026, 01:44 AM UTC· resolved Oct 20, 2026, 09:21 AM UTC

  1. investigating Oct 20, 2026, 01:44 AM UTC

    We are investigating a potential outage for some customers.

  2. investigating Oct 20, 2026, 02:18 AM UTC

    We are continuing to investigate the issue. Next update in 30 minutes.

  3. investigating Oct 20, 2026, 02:45 AM UTC

    We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

  4. investigating Oct 20, 2026, 03:16 AM UTC

    We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

  5. investigating Oct 20, 2026, 03:46 AM UTC

    Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.

  6. investigating Oct 20, 2026, 04:16 AM UTC

    We are continuing to test the fix. Next update within 30 minutes.

  7. identified Oct 20, 2026, 04:54 AM UTC

    The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.

  8. monitoring Oct 20, 2026, 05:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. investigating Oct 20, 2026, 07:28 AM UTC

    Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.

  10. monitoring Oct 20, 2026, 08:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Oct 20, 2026, 09:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026 Service degradation affecting some IVR Customers 45m Omnichannel

Started Sep 23, 2026, 05:20 PM UTC· resolved Sep 23, 2026, 06:06 PM UTC

  1. monitoring Sep 23, 2026, 05:20 PM UTC

    Service degradation affecting some IVR Customers

  2. resolved Sep 23, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026 Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls 18m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Sep 15, 2026, 04:08 PM UTC· resolved Sep 15, 2026, 04:27 PM UTC

  1. monitoring Sep 15, 2026, 04:08 PM UTC

    Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.

  2. monitoring Sep 15, 2026, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 15, 2026, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 Investigating degraded calling performance for some EU numbers and destinations 42m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers, Application

Started Sep 03, 2026, 09:54 AM UTC· resolved Sep 03, 2026, 10:36 AM UTC

  1. investigating Sep 03, 2026, 09:54 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2026, 10:06 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2026, 10:12 AM UTC

    We are continuing to investigate this issue.

  4. identified Sep 03, 2026, 10:19 AM UTC

    The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.

  5. monitoring Sep 03, 2026, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 03, 2026, 10:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026 Partial service disruption 4h 36m Telephony Infrastructure: Inbound Calls

Started Sep 01, 2026, 03:25 PM UTC· resolved Sep 01, 2026, 08:02 PM UTC

  1. investigating Sep 01, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 01, 2026, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 01, 2026, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Sep 01, 2026, 04:44 PM UTC

    We are currently investigating this issue.

  5. investigating Sep 01, 2026, 05:14 PM UTC

    We are continuing to investigate this issue.

  6. identified Sep 01, 2026, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Sep 01, 2026, 06:35 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Sep 01, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Sep 01, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026 Some contact center agents may be experiencing issues with being unable to complete a call wrap-up 48m Contact Center

Started Aug 21, 2026, 04:21 PM UTC· resolved Aug 21, 2026, 05:09 PM UTC

  1. identified Aug 21, 2026, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 21, 2026, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.

  3. resolved Aug 21, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Some customers may be experiencing errors using the fax API 28m API Platform

Started Jul 28, 2026, 04:22 PM UTC· resolved Jul 28, 2026, 04:50 PM UTC

  1. identified Jul 28, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 28, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026 Some customers may be experiencing degraded performance with IVR calls 1h 24m Contact Center

Started Jul 07, 2026, 06:38 PM UTC· resolved Jul 07, 2026, 08:02 PM UTC

  1. investigating Jul 07, 2026, 06:38 PM UTC

    Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.

  2. identified Jul 07, 2026, 07:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 07, 2026, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026 Inbound/Outbound Calling Potentially Impacted 6h 15m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Jun 30, 2026, 11:23 PM UTC· resolved Jul 01, 2026, 05:38 AM UTC

  1. investigating Jun 30, 2026, 11:23 PM UTC

    We are investigating a potential impairment with calling.

  2. monitoring Jun 30, 2026, 11:54 PM UTC

    A fix has been applied. Calling operations returned to normal.

  3. resolved Jul 01, 2026, 05:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026 Some customers in the US and Canada may be experience issues with delays in message delivery 2h 46m Carrier Networks: Messaging

Started Jun 11, 2026, 08:55 PM UTC· resolved Jun 11, 2026, 11:42 PM UTC

  1. investigating Jun 11, 2026, 08:55 PM UTC

    We are currently investigating this issue.

  2. identified Jun 11, 2026, 09:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2026, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 11:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2026 Some customers in the US and Canada may be experiencing issues with MMS messaging 40m Messaging

Started Jun 09, 2026, 04:34 PM UTC· resolved Jun 09, 2026, 05:14 PM UTC

  1. investigating Jun 09, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 09, 2026, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 Some customers may be experiencing issues receiving inbound SMS messages 3h 10m Messaging

Started Jun 08, 2026, 10:43 PM UTC· resolved Jun 09, 2026, 01:53 AM UTC

  1. investigating Jun 08, 2026, 10:43 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 09, 2026, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 01:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2026 Some customers may be experiencing issues with IVR 5h 28m Omnichannel

Started May 20, 2026, 06:58 PM UTC· resolved May 21, 2026, 12:26 AM UTC

  1. investigating May 20, 2026, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 20, 2026, 07:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2026, 08:26 PM UTC

    We are currently investigating this issue.

  4. investigating May 20, 2026, 09:42 PM UTC

    We are currently investigating this issue.

  5. investigating May 20, 2026, 10:18 PM UTC

    We are currently investigating this issue.

  6. identified May 20, 2026, 11:33 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring May 20, 2026, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved May 21, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 4, 2026 Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in 3h 6m Integrations

Started May 04, 2026, 03:11 PM UTC· resolved May 04, 2026, 06:17 PM UTC

  1. investigating May 04, 2026, 03:11 PM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 03:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 04, 2026, 04:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 04, 2026, 05:29 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 04, 2026, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 04, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026 We are investigating potential issues with calling 2h 1m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Apr 08, 2026, 07:17 PM UTC· resolved Apr 08, 2026, 09:18 PM UTC

  1. investigating Apr 08, 2026, 07:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 08, 2026, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026 Some customers may be experiencing sporadic issues with placing or receiving calls 52m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls

Started Feb 13, 2026, 04:39 PM UTC· resolved Feb 13, 2026, 05:31 PM UTC

  1. investigating Feb 13, 2026, 04:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 13, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 13, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026 Some customers may be experiencing delays in platform functions 3h 1m Telephony Infrastructure: Inbound Calls, Application, Contact Center, Omnichannel and 3 more

Started Jan 13, 2026, 05:37 PM UTC· resolved Jan 13, 2026, 08:38 PM UTC

  1. investigating Jan 13, 2026, 05:37 PM UTC

    Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

  2. identified Jan 13, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025 Accessing www.dialpad.com shows an error 4h 21m Website

Started Nov 18, 2025, 01:41 PM UTC· resolved Nov 18, 2025, 06:03 PM UTC

  1. identified Nov 18, 2025, 01:41 PM UTC

    The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.

  2. monitoring Nov 18, 2025, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 06:03 PM UTC

    The service is fully recovered.

Read the full incident report →

Minor September 30, 2025 Multiple analytics features are experiencing issues with loading 1h 58m Analytics

Started Sep 30, 2025, 07:28 PM UTC· resolved Sep 30, 2025, 09:27 PM UTC

  1. investigating Sep 30, 2025, 07:28 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 30, 2025, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025 Some customers may be experiencing intermittent issues with connecting calls 1h 28m Google Cloud Platform

Started Aug 06, 2025, 09:42 PM UTC· resolved Aug 06, 2025, 11:10 PM UTC

  1. identified Aug 06, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Aug 06, 2025, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2025 Some customers may be experiencing issues with IVR routing –

Started Jul 10, 2025, 04:30 PM UTC· resolved Jul 10, 2025, 04:30 PM UTC

  1. resolved Jul 22, 2025, 02:05 AM UTC

    We are currently investigating this issue.

Read the full incident report →

Major July 2, 2025 Customers may be experiencing issues with workforce management 45m Workforce Management

Started Jul 02, 2025, 04:56 PM UTC· resolved Jul 02, 2025, 05:41 PM UTC

  1. investigating Jul 02, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 02, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2025, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2025 Some customers may be experiencing issues with contact centers 2h 16m Contact Center

Started Jul 02, 2025, 03:39 PM UTC· resolved Jul 02, 2025, 05:56 PM UTC

  1. investigating Jul 02, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 04:09 PM UTC

    The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

  4. monitoring Jul 02, 2025, 04:33 PM UTC

    A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

  5. monitoring Jul 02, 2025, 04:54 PM UTC

    Our mitigation has completed and operator status has recovered. We will continue to monitor.

  6. resolved Jul 02, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025 Some customers may be experiencing issues with calling 6h 53m Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Meetings

Started Jul 01, 2025, 04:43 PM UTC· resolved Jul 01, 2025, 11:37 PM UTC

  1. investigating Jul 01, 2025, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2025, 04:43 PM UTC

    The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

  3. investigating Jul 01, 2025, 05:53 PM UTC

    We have not seen recurrence of the issue, but are continuing to investigate the root cause.

  4. monitoring Jul 01, 2025, 06:40 PM UTC

    We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

  5. resolved Jul 01, 2025, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →