Dialpad incident

Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

Minor Resolved View vendor source →

Dialpad experienced a minor incident on August 21, 2026 affecting Contact Center, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 04:21 PM UTC
Resolved
Aug 21, 2026, 05:09 PM UTC
Duration
48m
Detected by Pingoru
Aug 21, 2026, 04:21 PM UTC

Affected components

Contact Center

Update timeline

  1. identified Aug 21, 2026, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 21, 2026, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.

  3. resolved Aug 21, 2026, 05:09 PM UTC

    This incident has been resolved.