Dialpad incident

Some customers may be experiencing degraded performance with IVR calls

Minor Resolved View vendor source →

Dialpad experienced a minor incident on July 7, 2026 affecting Contact Center, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 06:38 PM UTC
Resolved
Jul 07, 2026, 08:02 PM UTC
Duration
1h 24m
Detected by Pingoru
Jul 07, 2026, 06:38 PM UTC

Affected components

Contact Center

Update timeline

  1. investigating Jul 07, 2026, 06:38 PM UTC

    Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.

  2. identified Jul 07, 2026, 07:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 07, 2026, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 08:02 PM UTC

    This incident has been resolved.