Dialpad incident

Some customers may be experiencing issues with devices.

Minor Resolved View vendor source →

Dialpad experienced a minor incident on October 20, 2026 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 03:49 PM UTC
Resolved
Oct 20, 2026, 09:54 PM UTC
Duration
6h 5m
Detected by Pingoru
Oct 20, 2026, 03:49 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. investigating Oct 20, 2026, 03:49 PM UTC

    We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.

  2. monitoring Oct 20, 2026, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2026, 08:22 PM UTC

    We've resolved issues for most customers by now.

  4. resolved Oct 20, 2026, 09:54 PM UTC

    This incident has been resolved.