Dialpad experienced a major incident on September 1, 2026 affecting Telephony Infrastructure: Inbound Calls, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Telephony Infrastructure: Inbound Calls
Update timeline
- investigating Sep 01, 2026, 03:25 PM UTC
We are currently investigating this issue.
- monitoring Sep 01, 2026, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 01, 2026, 04:05 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 01, 2026, 04:44 PM UTC
We are currently investigating this issue.
- investigating Sep 01, 2026, 05:14 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 01, 2026, 06:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 01, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 08:02 PM UTC
This incident has been resolved.