Dialpad incident

Investigating degraded calling performance for some EU numbers and destinations

Minor Resolved View vendor source →

Dialpad experienced a minor incident on September 3, 2026 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 09:54 AM UTC
Resolved
Sep 03, 2026, 10:36 AM UTC
Duration
42m
Detected by Pingoru
Sep 03, 2026, 09:54 AM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsCarrier Networks: Local NumbersApplication

Update timeline

  1. investigating Sep 03, 2026, 09:54 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2026, 10:06 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2026, 10:12 AM UTC

    We are continuing to investigate this issue.

  4. identified Sep 03, 2026, 10:19 AM UTC

    The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.

  5. monitoring Sep 03, 2026, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 03, 2026, 10:36 AM UTC

    This incident has been resolved.