Dialpad incident

Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

Minor Resolved View vendor source →

Dialpad experienced a minor incident on September 15, 2026 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 04:08 PM UTC
Resolved
Sep 15, 2026, 04:27 PM UTC
Duration
18m
Detected by Pingoru
Sep 15, 2026, 04:08 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. monitoring Sep 15, 2026, 04:08 PM UTC

    Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.

  2. monitoring Sep 15, 2026, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 15, 2026, 04:27 PM UTC

    This incident has been resolved.