SurveyMonkey had 51 outages in the last 2 years totaling 66h 40m of downtime — averaging 2.1 incidents per month.
There were 51 SurveyMonkey outages since June 17, 2025 totaling 66h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified, and a fix is being implemented. Users viewing surveys with responses received in the last ~24 hours may see some discrepancies.
This incident has been resolved.
We are currently investigating an issue with accessing Contacts
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This issue was specific to users in certain regions, like Australia.
This incident has been resolved.
We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).
This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.
Some survey pages are currently unreachable. We have identified the cause of the problem and we are working on a fix.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix will be released soon. In the meantime, as a workaround, please adjust your Multi-Survey Analysis dashboard filter to end on or before 9/29.
This incident has been resolved.
There currently is an issue where some users may encounter an error when trying to create an email invitation or reminder message. This only affects some users. We're investigating now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A error was showing when attempting to access custom landing pages. This issue is now resolved.
Some customers will see some of their Invite or Reminder emails stuck in the Spam review tool for Manual Spam Review
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified. Some users can now access the Analyze page or Collect Responses page for their surveys. We're still working to ensure that all users can access Analyze and Collect on their surveys. However, there's now an additional issue where when users are trying to log in and register a new device, there's a continuous spinning wheel/loading loop. We're actively investigating this additional issue.
All issues have been fixed, including the following: - Some users cannot access Collect Responses on their surveys - Some users cannot access Analyze on their surveys - Users face a continuous spinning wheel/loading loop if they log in and need to register a new device - Team Summary and Manage Users should be working correctly If any of these above issues are still not resolved, please clear your browser's cache.
Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.
Most errors have now resolved. We are continuing to monitor the incident.
This incident is resolved. There are no longer errors on the new homepage.
We're currently aware of an issue that is impacting charts from loading in Analyze. Our engineering team is aware and currently investigating.
The issue has been identified and our team is working on resolving it. In the meantime, users may temporarily see old versions of charts appear (i.e NPS chart) in Analyze.
The issue has been resolved. All charts in Analyze are now loading as expected.
We are currently investigating this issue.
We are monitoring and continuing to investigate possible root causes. There is no further customer impact at this time, but the issue may reoccur.
This incident has been resolved.
We are currently investigating this issue
We are seeing some recovery across services and will continue to monitor.
The incident has been resolved
There currently is an issue where users cannot connect to Microsoft Excel in Connect apps. We believe this issue also impacts the integration for users who have previously connected to Microsoft Excel in Connect apps. We're working on a resolution.
This incident has been resolved.
When attempting to access Build with AI or Billing features using a mobile browser customers are being redirected back to the Home page. We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
Analyze page returning blank for customers within the NYC region.
A fix has been implemented. Please try clearing cache and cookies if experiencing issues.
This incident has been resolved.
We are investigating errors impacting various parts of the site, including survey taking, analysis, and more.
The site has recovered and errors have been resolved. All is operational and working as expected now.
Starting at 1:29pm PST our team became aware of an issue which caused the Help Center & SurveyMonkey marketing sites to be down.
The Help Center & SurveyMonkey marketing pages are back up and running. All issues have been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
⚠️ We're aware of an intermittent issue impacting logins and sign-ups to the US site for some users, and we are investigating the cause. This doesn't impact the EU or Canadian data centres.
We are continuing to investigate this issue.
A fix has been implemented and we're actively monitoring.
This incident has been resolved.
There currently is an issue where the Analyze toolbar is not loading for some accounts. The Analyze toolbar contains buttons for Rules, Views, Exports, Shared Data, MSA, Share and Save As so for affected users, these functionalities are not accessible. We're currently investigating.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue with SurveyMonkey Contribute that's causing problems with starting or completing surveys. The cause of this issue has been identified and we are working to implement a solution.
This incident has been resolved.