SurveyMonkey Outage History

SurveyMonkey is up right now

Pingoru has recorded 52 incidents for SurveyMonkey: 51 in the last 12 months and 15 in the last 90 days.

Source: surveymonkey.statuspage.io

52incidents recorded
51last 12 months
15last 90 days
5 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking SurveyMonkey in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261125 of 720 (3%)
May 202622 of 744 (0%)
June 2026893 of 720 (13%)
July 202643 of 744 (0%)
August 2026828 of 744 (4%)
September 202634 of 720 (1%)
October 202637 of 583 (1%)

Incidents, newest first

Notice June 4, 2026 Display Issues with NPS Gauge in Analyze 3h 30m SurveyMonkey

Started Jun 04, 2026, 06:53 PM UTC· resolved Jun 04, 2026, 10:23 PM UTC

  1. investigating Jun 04, 2026, 06:53 PM UTC

    ⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.

  2. investigating Jun 04, 2026, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 04, 2026, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026 SurveyMonkey Help Center is Down 9m SurveyMonkey

Started May 28, 2026, 05:03 AM UTC· resolved May 28, 2026, 05:13 AM UTC

  1. investigating May 28, 2026, 05:03 AM UTC

    SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.

  2. identified May 28, 2026, 05:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2026, 05:09 AM UTC

    Help Center should be loading now. We're monitoring.

  4. resolved May 28, 2026, 05:13 AM UTC

    This incident has been resolved. Help Center should load normally.

Read the full incident report →

Notice May 7, 2026 Analyze Navigation Header Missing 1h 38m SurveyMonkey

Started May 07, 2026, 06:23 PM UTC· resolved May 07, 2026, 08:02 PM UTC

  1. investigating May 07, 2026, 06:23 PM UTC

    ⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.

  2. resolved May 07, 2026, 08:02 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor April 27, 2026 Question Summaries incorrectly displaying response count 17m SurveyMonkey

Started Apr 27, 2026, 11:00 PM UTC· resolved Apr 27, 2026, 11:18 PM UTC

  1. investigating Apr 27, 2026, 11:00 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 27, 2026, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026 Copied surveys drafts not appearing in survey list 5h 42m SurveyMonkey

Started Apr 24, 2026, 08:46 PM UTC· resolved Apr 25, 2026, 02:28 AM UTC

  1. investigating Apr 24, 2026, 09:24 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 24, 2026, 10:49 PM UTC

    We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.

  3. identified Apr 24, 2026, 11:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 25, 2026, 12:48 AM UTC

    The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.

  5. resolved Apr 25, 2026, 02:28 AM UTC

    This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.

Read the full incident report →

Major April 24, 2026 App listing cannot be updated on SurveyMonkey 2h SurveyMonkey

Started Apr 24, 2026, 12:19 PM UTC· resolved Apr 24, 2026, 02:19 PM UTC

  1. identified Apr 24, 2026, 12:19 PM UTC

    We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.

  2. resolved Apr 24, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026 TURF and Empirical Bayes not working on MaxDiff surveys 6h 4m SurveyMonkey

Started Apr 24, 2026, 08:40 AM UTC· resolved Apr 24, 2026, 02:45 PM UTC

  1. investigating Apr 24, 2026, 08:40 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 24, 2026, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026 Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails) 41m SurveyMonkey

Started Apr 23, 2026, 03:40 PM UTC· resolved Apr 23, 2026, 04:21 PM UTC

  1. investigating Apr 23, 2026, 03:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026 Delays in Collector Emails Being Sent Out 6m SurveyMonkey

Started Apr 23, 2026, 03:39 PM UTC· resolved Apr 23, 2026, 03:46 PM UTC

  1. investigating Apr 23, 2026, 03:39 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor April 23, 2026 EU Customers unable to access Help Center and Chat Support 42m SurveyMonkey

Started Apr 23, 2026, 03:34 PM UTC· resolved Apr 23, 2026, 04:16 PM UTC

  1. investigating Apr 23, 2026, 03:34 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 23, 2026, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026 Intermittent error when logging in 17m SurveyMonkey

Started Apr 22, 2026, 06:56 PM UTC· resolved Apr 22, 2026, 07:13 PM UTC

  1. investigating Apr 22, 2026, 06:56 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 22, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026 Audience preview tool inaccessible for logged out customers. 5h 14m SurveyMonkey

Started Apr 21, 2026, 03:27 PM UTC· resolved Apr 21, 2026, 08:41 PM UTC

  1. identified Apr 21, 2026, 03:27 PM UTC

    We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.

  2. resolved Apr 21, 2026, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026 Low survey completion rate for RewardsApp Surveys with Advanced-Logic 2h 56m SurveyMonkey

Started Apr 15, 2026, 02:23 PM UTC· resolved Apr 15, 2026, 05:20 PM UTC

  1. investigating Apr 15, 2026, 02:45 PM UTC

    We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. identified Apr 15, 2026, 03:33 PM UTC

    The cause has been identified and a fix is being implemented.

  3. resolved Apr 15, 2026, 05:20 PM UTC

    This issue has been resolved!

Read the full incident report →

Major April 13, 2026 Errors showing on Analyze charts 3h 19m SurveyMonkey

Started Apr 13, 2026, 03:24 PM UTC· resolved Apr 13, 2026, 06:44 PM UTC

  1. identified Apr 13, 2026, 03:35 PM UTC

    We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.

  2. identified Apr 13, 2026, 03:51 PM UTC

    A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.

  3. monitoring Apr 13, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026 "Request Headers Fields Too Large" Error on Analyze page for some customers 2h 46m SurveyMonkey

Started Mar 27, 2026, 02:19 PM UTC· resolved Mar 27, 2026, 05:05 PM UTC

  1. investigating Mar 27, 2026, 02:19 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 27, 2026, 05:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026 SurveyMonkey showing 500 errors 1h 23m SurveyMonkey

Started Mar 25, 2026, 02:08 PM UTC· resolved Mar 25, 2026, 03:31 PM UTC

  1. identified Mar 25, 2026, 03:17 PM UTC

    A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.

  2. resolved Mar 25, 2026, 03:31 PM UTC

    This issue is now resolved.

Read the full incident report →

Minor March 5, 2026 Sentiment Analysis jobs are failing or running long 7h 5m SurveyMonkey

Started Mar 05, 2026, 07:13 PM UTC· resolved Mar 06, 2026, 02:18 AM UTC

  1. investigating Mar 05, 2026, 07:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 05, 2026, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved.

  3. resolved Mar 06, 2026, 02:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2026 SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards 2d 7h SurveyMonkey

Started Feb 26, 2026, 10:18 AM UTC· resolved Feb 28, 2026, 05:24 PM UTC

  1. identified Feb 26, 2026, 10:18 AM UTC

    The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

  2. resolved Feb 28, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026 Users on Canadian DC not able to complete some surveys from US DC 20m SurveyMonkey

Started Feb 10, 2026, 07:20 PM UTC· resolved Feb 10, 2026, 07:41 PM UTC

  1. investigating Feb 10, 2026, 07:20 PM UTC

    ⚠️ We're aware of an issue effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center. We are actively investigating this issue.

  2. investigating Feb 10, 2026, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 10, 2026, 07:41 PM UTC

    This incident has been resolved. We will continue monitoring.

Read the full incident report →

Minor January 20, 2026 Shared data pages not loading in CAN 42m SurveyMonkey

Started Jan 20, 2026, 07:56 PM UTC· resolved Jan 20, 2026, 08:38 PM UTC

  1. investigating Jan 20, 2026, 07:56 PM UTC

    We are currently investigating the issue. Some users may see an error page when attempting to load Canada Data Center (CAN) hosted shared data pages.

  2. resolved Jan 20, 2026, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2026 Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All' 40m SurveyMonkey

Started Jan 12, 2026, 11:47 PM UTC· resolved Jan 13, 2026, 12:27 AM UTC

  1. investigating Jan 12, 2026, 11:47 PM UTC

    On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.

  2. monitoring Jan 13, 2026, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2026, 12:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026 Response data not showing 3h 36m SurveyMonkey

Started Jan 09, 2026, 06:30 PM UTC· resolved Jan 09, 2026, 10:07 PM UTC

  1. investigating Jan 09, 2026, 09:50 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2026, 09:57 PM UTC

    The issue has been identified, and a fix is being implemented. Users viewing surveys with responses received in the last ~24 hours may see some discrepancies.

  3. resolved Jan 09, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025 503 Service Temporarily Unavailable error when accessing Contacts 2h 19m SurveyMonkey

Started Nov 18, 2025, 11:54 AM UTC· resolved Nov 18, 2025, 02:13 PM UTC

  1. investigating Nov 18, 2025, 11:54 AM UTC

    We are currently investigating an issue with accessing Contacts

  2. identified Nov 18, 2025, 12:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 18, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2025 Analyze page not loading correctly on Windows 10 computers 29m SurveyMonkey

Started Nov 07, 2025, 02:33 AM UTC· resolved Nov 07, 2025, 03:02 AM UTC

  1. investigating Nov 07, 2025, 02:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 07, 2025, 03:02 AM UTC

    This issue was specific to users in certain regions, like Australia.

  3. resolved Nov 07, 2025, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Matrix rating questions missing selection boxes 2h 46m SurveyMonkey

Started Nov 04, 2025, 08:13 PM UTC· resolved Nov 04, 2025, 11:00 PM UTC

  1. investigating Nov 04, 2025, 08:13 PM UTC

    We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.

  2. identified Nov 04, 2025, 10:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →