SurveyMonkey incident

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on February 26, 2026 affecting SurveyMonkey, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 10:18 AM UTC
Resolved
Feb 28, 2026, 05:24 PM UTC
Duration
2d 7h
Detected by Pingoru
Feb 26, 2026, 10:18 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. identified Feb 26, 2026, 10:18 AM UTC

    The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

  2. resolved Feb 28, 2026, 05:24 PM UTC

    This incident has been resolved.