SurveyMonkey incident

SurveyMonkey Help Center is Down

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on May 28, 2026 affecting SurveyMonkey, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 05:03 AM UTC
Resolved
May 28, 2026, 05:13 AM UTC
Duration
9m
Detected by Pingoru
May 28, 2026, 05:03 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating May 28, 2026, 05:03 AM UTC

    SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.

  2. identified May 28, 2026, 05:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2026, 05:09 AM UTC

    Help Center should be loading now. We're monitoring.

  4. resolved May 28, 2026, 05:13 AM UTC

    This incident has been resolved. Help Center should load normally.