SurveyMonkey incident

Users on Canadian DC not able to complete some surveys from US DC

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on February 10, 2026 affecting SurveyMonkey, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 07:20 PM UTC
Resolved
Feb 10, 2026, 07:41 PM UTC
Duration
20m
Detected by Pingoru
Feb 10, 2026, 07:20 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Feb 10, 2026, 07:20 PM UTC

    ⚠️ We're aware of an issue effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center. We are actively investigating this issue.

  2. investigating Feb 10, 2026, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 10, 2026, 07:41 PM UTC

    This incident has been resolved. We will continue monitoring.