SurveyMonkey incident

EU Customers unable to access Help Center and Chat Support

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on April 23, 2026 affecting SurveyMonkey, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 03:34 PM UTC
Resolved
Apr 23, 2026, 04:16 PM UTC
Duration
42m
Detected by Pingoru
Apr 23, 2026, 03:34 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Apr 23, 2026, 03:34 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 23, 2026, 04:16 PM UTC

    This incident has been resolved.