SurveyMonkey incident

Copied surveys drafts not appearing in survey list

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on April 24, 2026 affecting SurveyMonkey, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 08:46 PM UTC
Resolved
Apr 25, 2026, 02:28 AM UTC
Duration
5h 42m
Detected by Pingoru
Apr 24, 2026, 08:46 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Apr 24, 2026, 09:24 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 24, 2026, 10:49 PM UTC

    We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.

  3. identified Apr 24, 2026, 11:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 25, 2026, 12:48 AM UTC

    The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.

  5. resolved Apr 25, 2026, 02:28 AM UTC

    This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.