SurveyMonkey had 51 outages in the last 2 years totaling 143h 57m of downtime — averaging 2.1 incidents per month.
There were 51 SurveyMonkey outages since June 17, 2025 totaling 143h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The help center search issue has been resolved.
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
We are continuing to investigate this issue.
This incident has been resolved.
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
The issue has been identified and a fix is being implemented.
Help Center should be loading now. We're monitoring.
This incident has been resolved. Help Center should load normally.
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
This issue has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information.
The issue has been identified and a fix is being implemented.
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
This incident has been resolved.
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
The cause has been identified and a fix is being implemented.
This issue has been resolved!
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.
This issue is now resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved.
This incident has been resolved.
The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
This incident has been resolved.
⚠️ We're aware of an issue effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center. We are actively investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved. We will continue monitoring.
We are currently investigating the issue. Some users may see an error page when attempting to load Canada Data Center (CAN) hosted shared data pages.
This incident has been resolved.
On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.