Adding contacts on the contacts page didn't work
Timeline · 1 update
- resolved Sep 11, 2026, 05:55 AM UTC
Adding contacts to the SurveyMonkey contacts page didn't work
SurveyMonkey Outage History
SurveyMonkey is up right nowSurveyMonkey had 53 outages in the last 2 years totaling 131h 16m of downtime — averaging 2.2 incidents per month.
There were 53 SurveyMonkey outages since September 22, 2025 totaling 131h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Possible service degradation due to AWS outage
Affected: SurveyMonkey
Timeline · 2 updates
- monitoring Sep 03, 2026, 10:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 11:37 PM UTC
This incident has been resolved.
Problem with AI features
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Aug 31, 2026, 12:04 PM UTC
Some of our AI features are currently offline. We are working to resolve this issue.
- resolved Aug 31, 2026, 02:01 PM UTC
This issue is resolved
Customers who have surveys shared with them may run into errors accessing the quick create chat feature
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Aug 28, 2026, 04:12 PM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 05:27 PM UTC
This incident has been resolved.
SME rewards users not getting bounty in some cases
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Aug 21, 2026, 11:57 AM UTC
We are currently investigating this issue.
- resolved Aug 21, 2026, 01:25 PM UTC
This incident has been resolved.
Blank page for Multi-Survey Analysis
Affected: SurveyMonkey
Timeline · 4 updates
- investigating Aug 19, 2026, 05:23 PM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 05:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 05:37 PM UTC
This incident has been resolved.
New responses delayed or not showing on Analyze page
Affected: SurveyMonkey
Timeline · 2 updates
- identified Aug 18, 2026, 12:13 PM UTC
For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.
- resolved Aug 19, 2026, 01:17 AM UTC
This incident has been resolved.
Excel/CSV Exports are failing
Affected: SurveyMonkey
Timeline · 4 updates
- investigating Aug 18, 2026, 12:42 AM UTC
All Summary and Responses Data exports to Excel/CSV formats are failing. Summary PDF and PPT exports appear to be working.
- identified Aug 18, 2026, 12:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 01:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 01:03 AM UTC
This incident has been resolved.
Responses to slider question type are intermittently not recorded when survey is taken on mobile
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Aug 12, 2026, 04:40 PM UTC
We are currently investigating this issue.
- resolved Aug 12, 2026, 11:46 PM UTC
This incident has been resolved.
Invoice Creation Error
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Aug 11, 2026, 02:36 PM UTC
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
- resolved Aug 11, 2026, 04:58 PM UTC
This incident has been resolved.
Issue with Shared Data pages
Timeline · 1 update
- resolved Jul 30, 2026, 01:00 PM UTC
We experienced an issue were Shared Data pages were unreachable for 20min
Unable to load question summaries or shared data pages.
Affected: SurveyMonkey
Timeline · 2 updates
- identified Jul 20, 2026, 05:48 PM UTC
at 10:22 AM pst an issue with the loading of shared data pages was identified.
- resolved Jul 20, 2026, 05:49 PM UTC
This incident has been resolved.
Customers are unable to contact support through our Help Center chatbot
Affected: SurveyMonkey
Timeline · 4 updates
- investigating Jul 14, 2026, 07:07 PM UTC
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
- identified Jul 14, 2026, 07:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:06 PM UTC
This incident has been resolved.
SurveyMonkey 'Home' page unavailable for US/CA customers
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Jul 06, 2026, 12:33 PM UTC
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
- resolved Jul 06, 2026, 02:04 PM UTC
This incident has been resolved.
Issue Impacting Exporting for Canadian SurveyMonkey Accounts
Timeline · 1 update
- resolved Jul 01, 2026, 01:06 AM UTC
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
[MRx] Analyze page is not showing Major US regional data within responses collected
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 25, 2026, 10:22 AM UTC
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
- identified Jun 26, 2026, 04:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 28, 2026, 11:44 PM UTC
This incident has been resolved.
Issue with Log In page
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 23, 2026, 08:08 PM UTC
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
- monitoring Jun 23, 2026, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 08:55 PM UTC
This incident has been resolved.
Degraded performance across the site
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 11, 2026, 11:28 PM UTC
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
- monitoring Jun 11, 2026, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 11:41 PM UTC
This incident has been resolved.
Google Sheets Add-on is Inaccessible
Timeline · 3 updates
- investigating Jun 10, 2026, 03:26 PM UTC
We are currently investigating this issue.
- identified Jun 10, 2026, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 10, 2026, 05:15 PM UTC
This incident has been resolved.
Delays In Response Submission into Surveys
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 08, 2026, 06:57 PM UTC
We are currently investigating the issue.
- monitoring Jun 08, 2026, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 11:54 PM UTC
This incident has been resolved.
Unable to search SurveyMonkey Help Center articles
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Jun 08, 2026, 06:37 PM UTC
We are currently investigating this issue.
- resolved Jun 10, 2026, 06:32 AM UTC
The help center search issue has been resolved.
Display Issues with NPS Gauge in Analyze
Affected: SurveyMonkey
Timeline · 3 updates
- investigating Jun 04, 2026, 06:53 PM UTC
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
- investigating Jun 04, 2026, 06:54 PM UTC
We are continuing to investigate this issue.
- resolved Jun 04, 2026, 10:23 PM UTC
This incident has been resolved.
SurveyMonkey Help Center is Down
Affected: SurveyMonkey
Timeline · 4 updates
- investigating May 28, 2026, 05:03 AM UTC
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
- identified May 28, 2026, 05:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 05:09 AM UTC
Help Center should be loading now. We're monitoring.
- resolved May 28, 2026, 05:13 AM UTC
This incident has been resolved. Help Center should load normally.
Analyze Navigation Header Missing
Affected: SurveyMonkey
Timeline · 2 updates
- investigating May 07, 2026, 06:23 PM UTC
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
- resolved May 07, 2026, 08:02 PM UTC
This issue has been resolved.
Question Summaries incorrectly displaying response count
Affected: SurveyMonkey
Timeline · 2 updates
- investigating Apr 27, 2026, 11:00 PM UTC
We are currently investigating this issue.
- resolved Apr 27, 2026, 11:18 PM UTC
This incident has been resolved.