SurveyMonkey Outage History

SurveyMonkey is up right now

Pingoru has recorded 53 incidents for SurveyMonkey: 51 in the last 12 months and 15 in the last 90 days.

Source: surveymonkey.statuspage.io

53incidents recorded
51last 12 months
15last 90 days
5 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking SurveyMonkey in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261125 of 720 (3%)
May 202620 of 744 (0%)
June 2026888 of 720 (12%)
July 202643 of 744 (0%)
August 2026825 of 744 (3%)
September 202634 of 720 (1%)
October 202648 of 744 (1%)
November 202600 of 81 (0%)

Incidents, newest first

Critical October 28, 2026 Errors occurring across the site 24m SurveyMonkey

Started Oct 28, 2026, 05:14 PM UTC· resolved Oct 28, 2026, 05:38 PM UTC

  1. investigating Oct 28, 2026, 05:14 PM UTC

    We are currently investigating this issue.

  2. identified Oct 28, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 28, 2026, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2026, 05:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2026 Login and signup issues 8m

Started Oct 13, 2026, 10:16 PM UTC· resolved Oct 13, 2026, 10:24 PM UTC

  1. resolved Oct 14, 2026, 04:00 AM UTC

    From 3:16 PM - 3:24 PM, users may have had issues with login and signup.

Read the full incident report →

Minor October 6, 2026 500 error on Transaction History for Team Admins 1h 39m SurveyMonkey

Started Oct 06, 2026, 09:04 PM UTC· resolved Oct 06, 2026, 10:44 PM UTC

  1. investigating Oct 06, 2026, 09:04 PM UTC

    We are currently investigating an issue resulting in an error on the Transaction History page.

  2. identified Oct 06, 2026, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2026, 10:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2026, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026 Custom data / respondent metadata missing from Individual Response Table and XLS exports 5h 45m SurveyMonkey

Started Oct 02, 2026, 05:27 PM UTC· resolved Oct 02, 2026, 11:12 PM UTC

  1. investigating Oct 02, 2026, 05:27 PM UTC

    We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.

  2. identified Oct 02, 2026, 08:20 PM UTC

    The issue has been identified and a fix is being investigated.

  3. monitoring Oct 02, 2026, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 11:12 PM UTC

    The issue has been resolved for responses collected since putting the fix in place.

Read the full incident report →

Major September 24, 2026 Audience Preview Page is not responding 3h 16m SurveyMonkey

Started Sep 24, 2026, 12:16 PM UTC· resolved Sep 24, 2026, 03:32 PM UTC

  1. investigating Sep 24, 2026, 12:16 PM UTC

    We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.

  2. resolved Sep 24, 2026, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2026 Adding contacts on the contacts page didn't work –

Started Sep 11, 2026, 05:00 AM UTC· resolved Sep 11, 2026, 05:00 AM UTC

  1. resolved Sep 11, 2026, 05:00 AM UTC

    Adding contacts to the SurveyMonkey contacts page and to email invitations didn't work

Read the full incident report →

Minor September 3, 2026 Possible service degradation due to AWS outage 59m SurveyMonkey

Started Sep 03, 2026, 10:37 PM UTC· resolved Sep 03, 2026, 11:37 PM UTC

  1. monitoring Sep 03, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Sep 03, 2026, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026 Problem with AI features 1h 57m SurveyMonkey

Started Aug 31, 2026, 12:04 PM UTC· resolved Aug 31, 2026, 02:01 PM UTC

  1. investigating Aug 31, 2026, 12:04 PM UTC

    Some of our AI features are currently offline. We are working to resolve this issue.

  2. resolved Aug 31, 2026, 02:01 PM UTC

    This issue is resolved

Read the full incident report →

Notice August 28, 2026 Customers who have surveys shared with them may run into errors accessing the quick create chat feature 1h 15m SurveyMonkey

Started Aug 28, 2026, 04:12 PM UTC· resolved Aug 28, 2026, 05:27 PM UTC

  1. investigating Aug 28, 2026, 04:12 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 28, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2026 SME rewards users not getting bounty in some cases 1h 28m SurveyMonkey

Started Aug 21, 2026, 11:57 AM UTC· resolved Aug 21, 2026, 01:25 PM UTC

  1. investigating Aug 21, 2026, 11:57 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 21, 2026, 01:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2026 Blank page for Multi-Survey Analysis 14m SurveyMonkey

Started Aug 19, 2026, 05:23 PM UTC· resolved Aug 19, 2026, 05:37 PM UTC

  1. investigating Aug 19, 2026, 05:23 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026 New responses delayed or not showing on Analyze page 13h 4m SurveyMonkey

Started Aug 18, 2026, 12:13 PM UTC· resolved Aug 19, 2026, 01:17 AM UTC

  1. identified Aug 18, 2026, 12:13 PM UTC

    For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.

  2. resolved Aug 19, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 18, 2026 Excel/CSV Exports are failing 20m SurveyMonkey

Started Aug 18, 2026, 12:42 AM UTC· resolved Aug 18, 2026, 01:03 AM UTC

  1. investigating Aug 18, 2026, 12:42 AM UTC

    All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.

  2. identified Aug 18, 2026, 12:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026 Responses to slider question type are intermittently not recorded when survey is taken on mobile 7h 5m SurveyMonkey

Started Aug 12, 2026, 04:40 PM UTC· resolved Aug 12, 2026, 11:46 PM UTC

  1. investigating Aug 12, 2026, 04:40 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 12, 2026, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026 Invoice Creation Error 2h 22m SurveyMonkey

Started Aug 11, 2026, 02:36 PM UTC· resolved Aug 11, 2026, 04:58 PM UTC

  1. investigating Aug 11, 2026, 02:36 PM UTC

    We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.

  2. resolved Aug 11, 2026, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026 Issue with Shared Data pages 19m

Started Jul 30, 2026, 01:00 PM UTC· resolved Jul 30, 2026, 01:20 PM UTC

  1. resolved Jul 30, 2026, 01:00 PM UTC

    We experienced an issue were Shared Data pages were unreachable for 20min

Read the full incident report →

Minor July 20, 2026 Unable to load question summaries or shared data pages. 54s SurveyMonkey

Started Jul 20, 2026, 05:48 PM UTC· resolved Jul 20, 2026, 05:49 PM UTC

  1. identified Jul 20, 2026, 05:48 PM UTC

    at 10:22 AM pst an issue with the loading of question summaries and shared data pages was identified.

  2. resolved Jul 20, 2026, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2026 Customers are unable to contact support through our Help Center chatbot 58m SurveyMonkey

Started Jul 14, 2026, 07:07 PM UTC· resolved Jul 14, 2026, 08:06 PM UTC

  1. investigating Jul 14, 2026, 07:07 PM UTC

    This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

  2. identified Jul 14, 2026, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026 SurveyMonkey 'Home' page unavailable for US/CA customers 1h 30m SurveyMonkey

Started Jul 06, 2026, 12:33 PM UTC· resolved Jul 06, 2026, 02:04 PM UTC

  1. investigating Jul 06, 2026, 12:33 PM UTC

    The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!

  2. resolved Jul 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 Issue Impacting Exporting for Canadian SurveyMonkey Accounts –

Started Jun 30, 2026, 06:00 PM UTC· resolved Jun 30, 2026, 06:00 PM UTC

  1. resolved Jun 30, 2026, 06:00 PM UTC

    There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.

Read the full incident report →

Minor June 25, 2026 [MRx] Analyze page is not showing Major US regional data within responses collected 2d 2h SurveyMonkey

Started Jun 25, 2026, 10:22 AM UTC· resolved Jun 27, 2026, 12:45 PM UTC

  1. investigating Jun 25, 2026, 10:22 AM UTC

    ⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.

  2. identified Jun 26, 2026, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 27, 2026, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026 Issue with Log In page 46m SurveyMonkey

Started Jun 23, 2026, 08:08 PM UTC· resolved Jun 23, 2026, 08:55 PM UTC

  1. investigating Jun 23, 2026, 08:08 PM UTC

    We are currently investigating an issue preventing users from logging in to SurveyMonkey.

  2. monitoring Jun 23, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026 Degraded performance across the site 32m SurveyMonkey

Started Jun 11, 2026, 11:09 PM UTC· resolved Jun 11, 2026, 11:41 PM UTC

  1. investigating Jun 11, 2026, 11:09 PM UTC

    ⚠️ We're aware of an issue impacting the site, and we are investigating the cause.

  2. monitoring Jun 11, 2026, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2026, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026 Google Sheets Add-on is Inaccessible 1h 48m

Started Jun 10, 2026, 03:26 PM UTC· resolved Jun 10, 2026, 05:15 PM UTC

  1. investigating Jun 10, 2026, 03:26 PM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2026, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 10, 2026, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 Delays In Response Submission into Surveys 4h 57m SurveyMonkey

Started Jun 08, 2026, 06:57 PM UTC· resolved Jun 08, 2026, 11:54 PM UTC

  1. investigating Jun 08, 2026, 06:57 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 08, 2026, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →