SurveyMonkey incident

Audience preview tool inaccessible for logged out customers.

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on April 21, 2026 affecting SurveyMonkey, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 03:27 PM UTC
Resolved
Apr 21, 2026, 08:41 PM UTC
Duration
5h 14m
Detected by Pingoru
Apr 21, 2026, 03:27 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. identified Apr 21, 2026, 03:27 PM UTC

    We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.

  2. resolved Apr 21, 2026, 08:41 PM UTC

    This incident has been resolved.