SurveyMonkey incident

Errors showing on Analyze charts

Major Resolved View vendor source →
Started
Apr 13, 2026, 03:24 PM UTC
Resolved
Apr 13, 2026, 06:44 PM UTC
Duration
3h 19m
Detected by Pingoru
Apr 13, 2026, 03:24 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. identified Apr 13, 2026, 03:35 PM UTC

    We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.

  2. identified Apr 13, 2026, 03:51 PM UTC

    A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.

  3. monitoring Apr 13, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 06:44 PM UTC

    This incident has been resolved.

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