SurveyMonkey incident

Matrix rating questions missing selection boxes

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on November 4, 2025 affecting SurveyMonkey, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 08:13 PM UTC
Resolved
Nov 04, 2025, 11:00 PM UTC
Duration
2h 46m
Detected by Pingoru
Nov 04, 2025, 08:13 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Nov 04, 2025, 08:13 PM UTC

    We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.

  2. identified Nov 04, 2025, 10:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 11:00 PM UTC

    This incident has been resolved.