SurveyMonkey incident

Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on January 12, 2026 affecting SurveyMonkey, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 11:47 PM UTC
Resolved
Jan 13, 2026, 12:27 AM UTC
Duration
40m
Detected by Pingoru
Jan 12, 2026, 11:47 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Jan 12, 2026, 11:47 PM UTC

    On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.

  2. monitoring Jan 13, 2026, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 13, 2026, 12:27 AM UTC

    This incident has been resolved.