SurveyMonkey incident

Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on April 15, 2026 affecting SurveyMonkey, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 02:23 PM UTC
Resolved
Apr 15, 2026, 05:20 PM UTC
Duration
2h 56m
Detected by Pingoru
Apr 15, 2026, 02:23 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Apr 15, 2026, 02:45 PM UTC

    We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. identified Apr 15, 2026, 03:33 PM UTC

    The cause has been identified and a fix is being implemented.

  3. resolved Apr 15, 2026, 05:20 PM UTC

    This issue has been resolved!