SumUp Outage History

SumUp is up right now

SumUp had 73 outages in the last 2 years — averaging 3 incidents per month.

There were 73 SumUp outages since October 20, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumup.com

Minor July 27, 2026

[Europe] Outbound and Inbound Faster payment systems in the UK are experiences issues

Detected by Pingoru
Jul 27, 2026, 05:06 PM UTC
Resolved
Jul 27, 2026, 05:06 PM UTC
Duration
—
Timeline · 6 updates
  1. investigating Jul 27, 2026, 11:45 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with Faster Payment systems in the UK. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. investigating Jul 27, 2026, 12:17 PM UTC

    Status: Investigating An issue has been identified in the Outbound Bank transfers in the UK , we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. investigating Jul 27, 2026, 12:49 PM UTC

    Status: Investigating We have identified an issue affecting UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  4. identified Jul 27, 2026, 01:24 PM UTC

    Status: Identified We have identified an issue affecting outbound and inbound UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  5. identified Jul 27, 2026, 05:01 PM UTC

    Status: Identified The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  6. resolved Jul 27, 2026, 05:06 PM UTC

    Status: Resolved The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor July 3, 2026

[Australia] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[Brazil] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Affected: Card Readers: Solo
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI. Affected components Card Readers: Solo (Degraded performance)

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance)

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses. Affected components Card Readers: Solo (Degraded performance)

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Degraded performance)

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Operational)

Read the full incident report →

Minor July 3, 2026

[Europe] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[Latin America] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[USA] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor June 27, 2026

[Brazil] Some payments failing

Detected by Pingoru
Jun 27, 2026, 04:34 PM UTC
Resolved
Jun 27, 2026, 04:34 PM UTC
Duration
—
Affected: TerminalCard ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperTap to Pay on AndroidTap to Pay on iPhone
Timeline · 8 updates

Read the full incident report →

Minor June 11, 2026

[Australia] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Brazil] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Europe] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Latin America] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[USA] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor May 20, 2026

[Europe] Expected delay in Business Account outbound and inbound transactions

Detected by Pingoru
May 20, 2026, 05:02 AM UTC
Resolved
May 20, 2026, 05:02 AM UTC
Duration
—
Timeline · 2 updates
  1. identified May 19, 2026, 09:07 AM UTC

    Status: Identified The issue identified, we are working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. resolved May 20, 2026, 05:02 AM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Some notifications for Business Account are not delivered

Detected by Pingoru
May 19, 2026, 02:45 PM UTC
Resolved
May 19, 2026, 02:45 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating May 12, 2026, 04:37 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. monitoring May 19, 2026, 09:11 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. resolved May 19, 2026, 02:45 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 19, 2026

[Australia] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Brazil] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Latin America] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 18, 2026

[Brazil] Pix Out issue

Detected by Pingoru
May 18, 2026, 02:01 PM UTC
Resolved
May 18, 2026, 02:01 PM UTC
Duration
—
Affected: Send Pix
Timeline · 4 updates
  1. investigating May 18, 2026, 01:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Degraded performance)

  2. investigating May 18, 2026, 01:14 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Full outage)

  3. investigating May 18, 2026, 02:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

  4. resolved May 18, 2026, 02:01 PM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

Read the full incident report →

Minor May 9, 2026

[Australia] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: Card Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational)

Read the full incident report →

Minor May 9, 2026

[Brazil] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: APIsTerminalCard ReadersCard Readers: Solo
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Terminal (Operational) Card Readers (Operational) APIs (Operational) Card Readers: Solo (Operational)

Read the full incident report →