SumUp Outage History

SumUp is up right now

SumUp had 95 outages in the last 2 years — averaging 3.9 incidents per month.

There were 95 SumUp outages since October 20, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumup.com

Minor September 16, 2026

[Europe] We are having issues during payee verification. The team actively working on the fix.

Detected by Pingoru
Sep 16, 2026, 11:29 AM UTC
Resolved
Sep 16, 2026, 11:29 AM UTC
Duration
—
Timeline · 2 updates
  1. investigating Sep 16, 2026, 10:33 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Partial outage)

  2. resolved Sep 16, 2026, 11:29 AM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor September 16, 2026

[Brazil] MFA Outage on Latam Bank Flows

Detected by Pingoru
Sep 16, 2026, 04:54 AM UTC
Resolved
Sep 16, 2026, 04:54 AM UTC
Duration
—
Affected: Pay QR CodeSend PixBill PaymentMobile TopUp
Timeline · 3 updates
  1. identified Sep 16, 2026, 04:41 AM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Mobile TopUp (Full outage) Send Pix (Full outage) Pay QR Code (Full outage) Bill Payment (Full outage)

  2. monitoring Sep 16, 2026, 04:51 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Bill Payment (Full outage) Mobile TopUp (Full outage) Send Pix (Full outage) Pay QR Code (Full outage)

  3. resolved Sep 16, 2026, 04:54 AM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Bill Payment (Operational) Mobile TopUp (Operational) Send Pix (Operational) Pay QR Code (Operational)

Read the full incident report →

Minor September 9, 2026

[USA] Touchscreen not responding on POS devices

Detected by Pingoru
Sep 09, 2026, 11:15 PM UTC
Resolved
Sep 09, 2026, 11:15 PM UTC
Duration
—
Affected: SumUp POS
Timeline · 4 updates
  1. investigating Sep 03, 2026, 09:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. identified Sep 04, 2026, 11:16 AM UTC

    Status: Identified An issue has been identified, we’re looking into it We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components SumUp POS (Degraded performance)

  3. monitoring Sep 04, 2026, 04:01 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page: https://status.sumup.com. Affected components SumUp POS (Degraded performance)

  4. resolved Sep 09, 2026, 11:15 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components SumUp POS (Operational)

Read the full incident report →

Minor September 5, 2026

[Australia] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Detected by Pingoru
Sep 05, 2026, 08:04 PM UTC
Resolved
Sep 05, 2026, 08:04 PM UTC
Duration
—
Affected: Ordering & Floor Plan
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:58 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Sep 05, 2026, 01:22 PM UTC

    Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

  3. monitoring Sep 05, 2026, 06:03 PM UTC

    Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance)

  4. resolved Sep 05, 2026, 08:04 PM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Operational)

Read the full incident report →

Minor September 5, 2026

[Brazil] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Detected by Pingoru
Sep 05, 2026, 08:04 PM UTC
Resolved
Sep 05, 2026, 08:04 PM UTC
Duration
—
Affected: Ordering & Floor Plan
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:58 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Sep 05, 2026, 01:22 PM UTC

    Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

  3. monitoring Sep 05, 2026, 06:03 PM UTC

    Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance)

  4. resolved Sep 05, 2026, 08:04 PM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Operational)

Read the full incident report →

Minor September 5, 2026

[Europe] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Detected by Pingoru
Sep 05, 2026, 08:04 PM UTC
Resolved
Sep 05, 2026, 08:04 PM UTC
Duration
—
Affected: Ordering & Floor Plan
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:58 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Kitchen Display System (KDS) (Degraded performance)

  2. identified Sep 05, 2026, 01:22 PM UTC

    Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. Affected components Kitchen Display System (KDS) (Degraded performance)

  3. monitoring Sep 05, 2026, 06:03 PM UTC

    Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance) Kitchen Display System (KDS) (Degraded performance)

  4. resolved Sep 05, 2026, 08:04 PM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Operational) Kitchen Display System (KDS) (Operational)

Read the full incident report →

Minor September 5, 2026

[Latin America] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Detected by Pingoru
Sep 05, 2026, 08:04 PM UTC
Resolved
Sep 05, 2026, 08:04 PM UTC
Duration
—
Affected: Ordering & Floor Plan
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:58 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Sep 05, 2026, 01:22 PM UTC

    Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

  3. monitoring Sep 05, 2026, 06:03 PM UTC

    Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance)

  4. resolved Sep 05, 2026, 08:04 PM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Operational)

Read the full incident report →

Minor September 5, 2026

[USA] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Detected by Pingoru
Sep 05, 2026, 08:04 PM UTC
Resolved
Sep 05, 2026, 08:04 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Sep 05, 2026, 12:58 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Kitchen Display System (KDS) (Degraded performance)

  2. identified Sep 05, 2026, 01:22 PM UTC

    Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. Affected components Kitchen Display System (KDS) (Degraded performance)

  3. monitoring Sep 05, 2026, 06:03 PM UTC

    Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Kitchen Display System (KDS) (Degraded performance)

  4. resolved Sep 05, 2026, 08:04 PM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Kitchen Display System (KDS) (Operational)

Read the full incident report →

Minor September 3, 2026

[Europe] High amount of FPS transfers being rejected

Detected by Pingoru
Sep 03, 2026, 07:37 PM UTC
Resolved
Sep 03, 2026, 07:37 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Sep 03, 2026, 07:09 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Partial outage)

  2. resolved Sep 03, 2026, 07:37 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor September 3, 2026

[Europe] Bank Transfers

Detected by Pingoru
Sep 03, 2026, 12:34 PM UTC
Resolved
Sep 03, 2026, 12:34 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Sep 03, 2026, 12:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. resolved Sep 03, 2026, 12:34 PM UTC

    Status: Resolved The issue was resolved, all bank transfers are operating as expected. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor August 23, 2026

[Brazil] We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services.

Detected by Pingoru
Aug 23, 2026, 12:07 PM UTC
Resolved
Aug 23, 2026, 12:07 PM UTC
Duration
—
Affected: Pay QR CodeReceive PixSend Pix
Timeline · 3 updates
  1. investigating Aug 23, 2026, 11:12 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Receive Pix (Partial outage) Send Pix (Partial outage)

  2. monitoring Aug 23, 2026, 12:01 PM UTC

    Status: Monitoring BACEN services are recovering, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Pay QR Code (Partial outage) Send Pix (Partial outage) Receive Pix (Partial outage)

  3. resolved Aug 23, 2026, 12:07 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. Also, BACEN confirmed their services have recovered. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Send Pix (Operational) Receive Pix (Operational) Pay QR Code (Operational)

Read the full incident report →

Minor August 17, 2026

[Australia] Issue with Logins and Payments Acceptance

Detected by Pingoru
Aug 17, 2026, 07:27 AM UTC
Resolved
Aug 17, 2026, 07:27 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksRefundsTap to Pay on AndroidTap to Pay on iPhoneLoginsSolo Cloud API
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:17 AM UTC

    Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Tap to Pay on iPhone (Degraded performance) Tap to Pay on Android (Degraded performance) Solo Cloud API (Degraded performance) Online Payments (Degraded performance) Payment Links (Degraded performance) Logins (Degraded performance) Card Readers (Degraded performance) Refunds (Degraded performance)

  2. resolved Aug 17, 2026, 07:27 AM UTC

    Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Payment Links (Operational) Logins (Operational) Refunds (Operational) Tap to Pay on iPhone (Operational) Tap to Pay on Android (Operational) Card Readers (Operational) Online Payments (Operational) Solo Cloud API (Operational)

Read the full incident report →

Minor August 17, 2026

[Brazil] Issue with Logins and Payments Acceptance

Detected by Pingoru
Aug 17, 2026, 07:27 AM UTC
Resolved
Aug 17, 2026, 07:27 AM UTC
Duration
—
Affected: Card ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLoginsSolo Cloud API
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:17 AM UTC

    Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance) Tap to Pay on iPhone (Degraded performance) Solo Cloud API (Degraded performance) Card Readers (Degraded performance) Payment Links (Degraded performance) Logins (Degraded performance) Card Readers: Air & 3G (Degraded performance) Card Readers: Top & Top NFC (Degraded performance) Card Readers: Total, On & Super (Degraded performance) Refunds (Degraded performance) Tap to Pay on Android (Degraded performance) Online Payments (Degraded performance) Payouts (Degraded performance)

  2. resolved Aug 17, 2026, 07:27 AM UTC

    Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Logins (Operational) Card Readers: Solo (Operational) Card Readers: Air & 3G (Operational) Card Readers: Top & Top NFC (Operational) Tap to Pay on Android (Operational) Card Readers (Operational) Card Readers: Total, On & Super (Operational) Refunds (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational)

Read the full incident report →

Minor August 17, 2026

[Europe] Issue with Logins and Payments Acceptance

Detected by Pingoru
Aug 17, 2026, 07:27 AM UTC
Resolved
Aug 17, 2026, 07:27 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLoginsSolo Cloud API
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:17 AM UTC

    Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Tap to Pay on iPhone (Degraded performance) Online Payments (Degraded performance) Payment Links (Degraded performance) Tap to Pay on Android (Degraded performance) Solo Cloud API (Degraded performance) Card Readers (Degraded performance) Payouts (Degraded performance) Logins (Degraded performance) Refunds (Degraded performance)

  2. resolved Aug 17, 2026, 07:27 AM UTC

    Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Payouts (Operational) Logins (Operational) Refunds (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational) Card Readers (Operational) Online Payments (Operational) Payment Links (Operational) Tap to Pay on Android (Operational)

Read the full incident report →

Minor August 17, 2026

[Latin America] Issue with Logins and Payments Acceptance

Detected by Pingoru
Aug 17, 2026, 07:27 AM UTC
Resolved
Aug 17, 2026, 07:27 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLoginsSolo Cloud API
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:17 AM UTC

    Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Refunds (Degraded performance) Tap to Pay on Android (Degraded performance) Solo Cloud API (Degraded performance) Payouts (Degraded performance) Logins (Degraded performance) Tap to Pay on iPhone (Degraded performance) Card Readers (Degraded performance) Online Payments (Degraded performance) Payment Links (Degraded performance)

  2. resolved Aug 17, 2026, 07:27 AM UTC

    Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational) Logins (Operational) Refunds (Operational) Tap to Pay on Android (Operational) Card Readers (Operational)

Read the full incident report →

Minor August 17, 2026

[USA] Issue with Logins and Payments Acceptance

Detected by Pingoru
Aug 17, 2026, 07:27 AM UTC
Resolved
Aug 17, 2026, 07:27 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsTap to Pay on AndroidTap to Pay on iPhoneLoginsSolo Cloud API
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:17 AM UTC

    Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Online Payments (Degraded performance) Payment Links (Degraded performance) Tap to Pay on iPhone (Degraded performance) Tap to Pay on Android (Degraded performance) Solo Cloud API (Degraded performance) Card Readers (Degraded performance) Payouts (Degraded performance) Logins (Degraded performance)

  2. resolved Aug 17, 2026, 07:27 AM UTC

    Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Solo Cloud API (Operational) Logins (Operational) Tap to Pay on iPhone (Operational) Tap to Pay on Android (Operational) Card Readers (Operational)

Read the full incident report →

Minor August 15, 2026

[Australia] Elevated card payment failures (Mastercard / Maestro)

Detected by Pingoru
Aug 15, 2026, 05:54 AM UTC
Resolved
Aug 15, 2026, 05:54 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksRefundsTap to Pay on AndroidTap to Pay on iPhoneSolo Cloud API
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:14 AM UTC

    Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Card Readers (Partial outage) Online Payments (Partial outage) Refunds (Partial outage) Tap to Pay on iPhone (Partial outage) Tap to Pay on Android (Partial outage) Payment Links (Partial outage) Solo Cloud API (Partial outage)

  2. resolved Aug 15, 2026, 05:54 AM UTC

    Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Solo Cloud API (Operational) Payment Links (Operational) Tap to Pay on iPhone (Operational) Card Readers (Operational) Online Payments (Operational) Refunds (Operational) Tap to Pay on Android (Operational)

Read the full incident report →

Minor August 15, 2026

[Brazil] Elevated card payment failures (Mastercard / Maestro)

Detected by Pingoru
Aug 15, 2026, 05:54 AM UTC
Resolved
Aug 15, 2026, 05:54 AM UTC
Duration
—
Affected: Card ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneSolo Cloud API
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:14 AM UTC

    Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Card Readers (Partial outage) Online Payments (Partial outage) Card Readers: Solo (Partial outage) Card Readers: Air & 3G (Partial outage) Card Readers: Top & Top NFC (Partial outage) Card Readers: Total, On & Super (Partial outage) Refunds (Partial outage) Tap to Pay on Android (Partial outage) Payouts (Partial outage) Payment Links (Partial outage) Tap to Pay on iPhone (Partial outage) Solo Cloud API (Partial outage)

  2. resolved Aug 15, 2026, 05:54 AM UTC

    Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Payouts (Operational) Payment Links (Operational) Card Readers: Top & Top NFC (Operational) Refunds (Operational) Tap to Pay on Android (Operational) Card Readers (Operational) Online Payments (Operational) Card Readers: Solo (Operational) Card Readers: Air & 3G (Operational) Card Readers: Total, On & Super (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational)

Read the full incident report →

Minor August 15, 2026

[Europe] Elevated card payment failures (Mastercard / Maestro)

Detected by Pingoru
Aug 15, 2026, 05:54 AM UTC
Resolved
Aug 15, 2026, 05:54 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneSolo Cloud API
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:14 AM UTC

    Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Tap to Pay on iPhone (Partial outage) Solo Cloud API (Partial outage) Payment Links (Partial outage) Refunds (Partial outage) Tap to Pay on Android (Partial outage) Card Readers (Partial outage) Online Payments (Partial outage) Payouts (Partial outage)

  2. resolved Aug 15, 2026, 05:54 AM UTC

    Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Tap to Pay on iPhone (Operational) Card Readers (Operational) Tap to Pay on Android (Operational) Solo Cloud API (Operational) Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Refunds (Operational)

Read the full incident report →

Minor August 15, 2026

[Latin America] Elevated card payment failures (Mastercard / Maestro)

Detected by Pingoru
Aug 15, 2026, 05:54 AM UTC
Resolved
Aug 15, 2026, 05:54 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneSolo Cloud API
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:14 AM UTC

    Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Refunds (Partial outage) Tap to Pay on iPhone (Partial outage) Solo Cloud API (Partial outage) Card Readers (Partial outage) Payouts (Partial outage) Tap to Pay on Android (Partial outage) Online Payments (Partial outage) Payment Links (Partial outage)

  2. resolved Aug 15, 2026, 05:54 AM UTC

    Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Card Readers (Operational) Online Payments (Operational) Refunds (Operational) Tap to Pay on Android (Operational) Solo Cloud API (Operational) Payouts (Operational) Payment Links (Operational) Tap to Pay on iPhone (Operational)

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Minor August 15, 2026

[USA] Elevated card payment failures (Mastercard / Maestro)

Detected by Pingoru
Aug 15, 2026, 05:54 AM UTC
Resolved
Aug 15, 2026, 05:54 AM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsTap to Pay on AndroidTap to Pay on iPhoneSolo Cloud API
Timeline · 2 updates
  1. identified Aug 15, 2026, 05:14 AM UTC

    Status: Identified We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience. Affected components Payouts (Partial outage) Solo Cloud API (Partial outage) Card Readers (Partial outage) Payment Links (Partial outage) Tap to Pay on iPhone (Partial outage) Tap to Pay on Android (Partial outage) Online Payments (Partial outage)

  2. resolved Aug 15, 2026, 05:54 AM UTC

    Status: Resolved Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience. Affected components Card Readers (Operational) Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Solo Cloud API (Operational) Tap to Pay on iPhone (Operational) Tap to Pay on Android (Operational)

Read the full incident report →

Minor August 4, 2026

[Europe] Degraded Performance in Banking Services Due to a Technical Issue

Detected by Pingoru
Aug 04, 2026, 12:49 PM UTC
Resolved
Aug 04, 2026, 12:49 PM UTC
Duration
—
Timeline · 3 updates
  1. identified Aug 04, 2026, 11:38 AM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. identified Aug 04, 2026, 12:30 PM UTC

    Status: Identified Issue identified, services are recovering Our engineering team has identified the root cause, applied the fix, and services are now recovering. Affected components Business Account (EU) (Degraded performance)

  3. resolved Aug 04, 2026, 12:49 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor July 27, 2026

[Europe] Outbound and Inbound Faster payment systems in the UK are experiences issues

Detected by Pingoru
Jul 27, 2026, 05:06 PM UTC
Resolved
Jul 27, 2026, 05:06 PM UTC
Duration
—
Timeline · 6 updates
  1. investigating Jul 27, 2026, 11:45 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with Faster Payment systems in the UK. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. investigating Jul 27, 2026, 12:17 PM UTC

    Status: Investigating An issue has been identified in the Outbound Bank transfers in the UK , we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. investigating Jul 27, 2026, 12:49 PM UTC

    Status: Investigating We have identified an issue affecting UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  4. identified Jul 27, 2026, 01:24 PM UTC

    Status: Identified We have identified an issue affecting outbound and inbound UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  5. identified Jul 27, 2026, 05:01 PM UTC

    Status: Identified The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  6. resolved Jul 27, 2026, 05:06 PM UTC

    Status: Resolved The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor July 3, 2026

[Australia] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[Brazil] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:51 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
—
Affected: Card Readers: Solo
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI. Affected components Card Readers: Solo (Degraded performance)

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance)

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses. Affected components Card Readers: Solo (Degraded performance)

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Degraded performance)

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Operational)

Read the full incident report →