SumUp Outage History
SumUp degraded · 1 active incident View live status →Pingoru has recorded 48 incidents for SumUp: 42 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 64 of 720 (9%) |
| May 2026 | 6 | 183 of 744 (25%) |
| June 2026 | 2 | 8 of 720 (1%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 4 | 5 of 744 (1%) |
| September 2026 | 7 | 115 of 720 (16%) |
| October 2026 | 1 | 59 of 744 (8%) |
| November 2026 | 1 | 107 of 107 (100%) |
Incidents, newest first
Major November 3, 2026 Card transactions failing 1h 36m Business Account (EU)
Started Nov 03, 2026, 10:26 AM UTC· resolved Nov 03, 2026, 12:03 PM UTC
- investigating Nov 03, 2026, 10:26 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with card transactions. Our engineering team is working to fix it right now.
- monitoring Nov 03, 2026, 10:45 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
- resolved Nov 03, 2026, 10:57 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.
- investigating Nov 03, 2026, 11:14 AM UTC
We've identified an issue and we're looking into it. There's currently a problem with card transactions. Our engineering team is working on a fix right now.
- identified Nov 03, 2026, 11:32 AM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal.
- monitoring Nov 03, 2026, 12:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
- resolved Nov 03, 2026, 12:03 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.
Minor September 22, 2026 FPS transactions delayed or rejected 3m Business Account (EU)
Started Sep 22, 2026, 09:53 AM UTC· resolved Sep 22, 2026, 09:57 AM UTC
- investigating Sep 22, 2026, 09:53 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with FPS transactions in UK caused by an external party. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- resolved Sep 22, 2026, 09:57 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Major September 16, 2026 We are having issues during payee verification. The team actively working on the fix. 56m Business Account (EU)
Started Sep 16, 2026, 10:33 AM UTC· resolved Sep 16, 2026, 11:29 AM UTC
- investigating Sep 16, 2026, 10:33 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- resolved Sep 16, 2026, 11:29 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Critical September 16, 2026 MFA Outage on Latam Bank Flows 13m Pay QR Code, Send Pix, Bill Payment, Mobile TopUp
Started Sep 16, 2026, 04:41 AM UTC· resolved Sep 16, 2026, 04:54 AM UTC
- identified Sep 16, 2026, 04:41 AM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- monitoring Sep 16, 2026, 04:51 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved Sep 16, 2026, 04:54 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor September 5, 2026 Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders 7h 5m Ordering & Floor Plan, Ordering & Floor Plan, Kitchen Display System (KDS), Ordering & Floor Plan and 2 more
Started Sep 05, 2026, 12:58 PM UTC· resolved Sep 05, 2026, 08:04 PM UTC
- investigating Sep 05, 2026, 12:58 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Sep 05, 2026, 01:22 PM UTC
An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
- monitoring Sep 05, 2026, 06:03 PM UTC
Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com.
- resolved Sep 05, 2026, 08:04 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
Minor September 3, 2026 Touchscreen not responding on POS devices 4d 17h SumUp POS
Started Sep 03, 2026, 09:00 PM UTC· resolved Sep 08, 2026, 02:00 PM UTC
- investigating Sep 03, 2026, 09:00 PM UTC
An issue has been identified, we’re looking into it We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- identified Sep 04, 2026, 11:16 AM UTC
An issue has been identified, we’re looking into it We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring Sep 04, 2026, 04:01 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page: https://status.sumup.com.
- resolved Sep 09, 2026, 11:15 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Major September 3, 2026 High amount of FPS transfers being rejected 28m Business Account (EU)
Started Sep 03, 2026, 07:09 PM UTC· resolved Sep 03, 2026, 07:37 PM UTC
- investigating Sep 03, 2026, 07:09 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- resolved Sep 03, 2026, 07:37 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor September 3, 2026 Bank Transfers 22m Business Account (EU)
Started Sep 03, 2026, 12:12 PM UTC· resolved Sep 03, 2026, 12:34 PM UTC
- investigating Sep 03, 2026, 12:12 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Sep 03, 2026, 12:34 PM UTC
The issue was resolved, all bank transfers are operating as expected.
Major August 23, 2026 We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services. 2h 27m Pay QR Code, Receive Pix, Send Pix
Started Aug 23, 2026, 09:40 AM UTC· resolved Aug 23, 2026, 12:07 PM UTC
- investigating Aug 23, 2026, 11:12 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring Aug 23, 2026, 12:01 PM UTC
BACEN services are recovering, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved Aug 23, 2026, 12:07 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. Also, BACEN confirmed their services have recovered. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor August 17, 2026 Issue with Logins and Payments Acceptance 10m Card Readers, Online Payments, Payment Links, Refunds and 43 more
Started Aug 17, 2026, 07:17 AM UTC· resolved Aug 17, 2026, 07:27 AM UTC
- identified Aug 17, 2026, 07:17 AM UTC
Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- resolved Aug 17, 2026, 07:27 AM UTC
The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Major August 15, 2026 Elevated card payment failures (Mastercard / Maestro) 40m Card Readers, Online Payments, Payment Links, Refunds and 39 more
Started Aug 15, 2026, 05:14 AM UTC· resolved Aug 15, 2026, 05:54 AM UTC
- identified Aug 15, 2026, 05:14 AM UTC
We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience.
- resolved Aug 15, 2026, 05:54 AM UTC
Card payment processing has returned to normal. The earlier issue with Mastercard and Maestro payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience.
Minor August 4, 2026 Degraded Performance in Banking Services Due to a Technical Issue 1h 10m Business Account (EU)
Started Aug 04, 2026, 11:38 AM UTC· resolved Aug 04, 2026, 12:49 PM UTC
- identified Aug 04, 2026, 11:38 AM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- identified Aug 04, 2026, 12:30 PM UTC
Issue identified, services are recovering Our engineering team has identified the root cause, applied the fix, and services are now recovering.
- resolved Aug 04, 2026, 12:49 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor July 27, 2026 Outbound and Inbound Faster payment systems in the UK are experiences issues 5h 20m
Started Jul 27, 2026, 11:45 AM UTC· resolved Jul 27, 2026, 05:06 PM UTC
- investigating Jul 27, 2026, 11:45 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with Faster Payment systems in the UK. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating Jul 27, 2026, 12:17 PM UTC
An issue has been identified in the Outbound Bank transfers in the UK , we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Jul 27, 2026, 12:49 PM UTC
We have identified an issue affecting UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Jul 27, 2026, 01:24 PM UTC
We have identified an issue affecting outbound and inbound UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Jul 27, 2026, 05:01 PM UTC
The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com.
- resolved Jul 27, 2026, 05:06 PM UTC
The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now. You can stay up to date here on our status page "status page": https://status.sumup.com.
Minor July 3, 2026 CloudAPI service degradation 6m Card Readers: Solo
Started Jul 03, 2026, 03:45 PM UTC· resolved Jul 03, 2026, 03:51 PM UTC
- investigating Jul 03, 2026, 03:45 PM UTC
We’re investigating reports of degraded performance affecting Solo CloudAPI.
- investigating Jul 03, 2026, 03:47 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Jul 03, 2026, 03:47 PM UTC
Cloud API (Solo card reader integration) is failing with error (500) responses.
- monitoring Jul 03, 2026, 03:50 PM UTC
We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.
- resolved Jul 03, 2026, 03:51 PM UTC
We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.
Minor June 27, 2026 Some payments failing 3h 2m Card Readers, Tap to Pay on Android, Tap to Pay on iPhone, Terminal and 18 more
Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC
- investigating Jun 27, 2026, 01:32 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Jun 27, 2026, 02:07 PM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- identified Jun 27, 2026, 03:01 PM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- monitoring Jun 27, 2026, 03:43 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring Jun 27, 2026, 03:46 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring Jun 27, 2026, 03:48 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring Jun 27, 2026, 03:57 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved Jun 27, 2026, 04:34 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor June 11, 2026 Logins 4h 36m Card Readers, Online Payments, Payment Links, Refunds and 38 more
Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC
- investigating Jun 11, 2026, 03:45 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Jun 11, 2026, 06:34 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- monitoring Jun 11, 2026, 06:58 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- monitoring Jun 11, 2026, 07:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- monitoring Jun 11, 2026, 08:18 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved Jun 11, 2026, 08:21 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
Minor May 19, 2026 Issues with receipts and sales history 36m Sales History & Reports, Sales History & Reports, Sales History & Reports, Sales History & Reports
Started May 19, 2026, 09:21 AM UTC· resolved May 19, 2026, 09:58 AM UTC
- identified May 19, 2026, 09:21 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- monitoring May 19, 2026, 09:42 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved May 19, 2026, 09:58 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
Minor May 19, 2026 Expected delay in Business Account outbound and inbound transactions 19h 55m
Started May 19, 2026, 09:07 AM UTC· resolved May 20, 2026, 05:02 AM UTC
- identified May 19, 2026, 09:07 AM UTC
The issue identified, we are working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- resolved May 20, 2026, 05:02 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 18, 2026 Pix Out issue 48m Send Pix
Started May 18, 2026, 01:12 PM UTC· resolved May 18, 2026, 02:01 PM UTC
- investigating May 18, 2026, 01:12 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 18, 2026, 01:14 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 18, 2026, 02:00 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved May 18, 2026, 02:01 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Minor May 12, 2026 Some notifications for Business Account are not delivered 6d 22h
Started May 12, 2026, 04:37 PM UTC· resolved May 19, 2026, 02:45 PM UTC
- investigating May 12, 2026, 04:37 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 19, 2026, 09:11 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved May 19, 2026, 02:45 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 9, 2026 Card reader connection issues 2h Card Readers, APIs, Terminal, Card Readers and 10 more
Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC
- investigating May 09, 2026, 04:00 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- identified May 09, 2026, 04:28 PM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- monitoring May 09, 2026, 05:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved May 09, 2026, 06:28 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 8, 2026 Cloud Api transactions are failing 41m APIs, Card Readers: Solo, APIs, APIs and 1 more
Started May 08, 2026, 03:40 PM UTC· resolved May 08, 2026, 04:22 PM UTC
- investigating May 08, 2026, 03:40 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 08, 2026, 03:42 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating May 08, 2026, 03:43 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:08 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved May 08, 2026, 04:21 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
- resolved May 08, 2026, 04:22 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor April 16, 2026 PIX processing issues 12m Generate QR Code, Pay QR Code, Receive Pix, Send Pix
Started Apr 16, 2026, 10:40 AM UTC· resolved Apr 16, 2026, 10:53 AM UTC
- investigating Apr 16, 2026, 10:40 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 16, 2026, 10:53 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Minor April 11, 2026 Customer support chat channel issues 2d 13h Customer Support
Started Apr 11, 2026, 12:10 AM UTC· resolved Apr 13, 2026, 01:58 PM UTC
- investigating Apr 11, 2026, 12:10 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Apr 13, 2026, 11:47 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 13, 2026, 01:54 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 13, 2026, 01:58 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Minor April 10, 2026 Increased failures with cards issued by Santander UK 2h 3m Card Readers, Online Payments, Payment Links, Tap to Pay on Android and 1 more
Started Apr 10, 2026, 01:06 PM UTC· resolved Apr 10, 2026, 03:09 PM UTC
- monitoring Apr 10, 2026, 01:06 PM UTC
[Informative only] We're monitoring an increased failure rate with cards issued by Santander UK. The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal.
- resolved Apr 10, 2026, 03:09 PM UTC
The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.