SumUp Outage History

SumUp is up right now

SumUp had 62 outages in the last 2 years totaling 61h 57m of downtime — averaging 2.5 incidents per month.

There were 62 SumUp outages since October 20, 2025 totaling 61h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumup.com

Minor June 11, 2026

[Australia] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Brazil] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Europe] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Latin America] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[USA] Logins

Detected by Pingoru
Jun 11, 2026, 08:21 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor May 20, 2026

[Europe] Expected delay in Business Account outbound and inbound transactions

Detected by Pingoru
May 20, 2026, 05:02 AM UTC
Resolved
May 20, 2026, 05:02 AM UTC
Duration
—
Timeline · 2 updates
  1. identified May 19, 2026, 09:07 AM UTC

    Status: Identified The issue identified, we are working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. resolved May 20, 2026, 05:02 AM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Some notifications for Business Account are not delivered

Detected by Pingoru
May 19, 2026, 02:45 PM UTC
Resolved
May 19, 2026, 02:45 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating May 12, 2026, 04:37 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. monitoring May 19, 2026, 09:11 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. resolved May 19, 2026, 02:45 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 19, 2026

[Australia] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Brazil] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Latin America] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:58 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 18, 2026

[Brazil] Pix Out issue

Detected by Pingoru
May 18, 2026, 02:01 PM UTC
Resolved
May 18, 2026, 02:01 PM UTC
Duration
—
Affected: Send Pix
Timeline · 4 updates
  1. investigating May 18, 2026, 01:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Degraded performance)

  2. investigating May 18, 2026, 01:14 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Full outage)

  3. investigating May 18, 2026, 02:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

  4. resolved May 18, 2026, 02:01 PM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

Read the full incident report →

Minor May 9, 2026

[Australia] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: Card Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational)

Read the full incident report →

Minor May 9, 2026

[Brazil] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: APIsTerminalCard ReadersCard Readers: Solo
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Terminal (Operational) Card Readers (Operational) APIs (Operational) Card Readers: Solo (Operational)

Read the full incident report →

Minor May 9, 2026

[Europe] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: APIsPOS ProTerminalCard Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Terminal (Degraded performance) Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Terminal (Degraded performance) Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational) POS Pro (Operational) APIs (Operational) Terminal (Operational)

Read the full incident report →

Minor May 9, 2026

[Latin America] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: APIsTerminalCard Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components APIs (Full outage) Terminal (Degraded performance) Card Readers (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Full outage) Terminal (Degraded performance) Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational) APIs (Operational) Terminal (Operational)

Read the full incident report →

Minor May 9, 2026

[USA] Card reader connection issues

Detected by Pingoru
May 09, 2026, 08:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
—
Affected: APIsCard Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Full outage) Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational) APIs (Operational)

Read the full incident report →

Minor May 8, 2026

[Brazil] Cloud Api transactions are failing

Detected by Pingoru
May 08, 2026, 04:22 PM UTC
Resolved
May 08, 2026, 04:22 PM UTC
Duration
—
Affected: APIsCard Readers: Solo
Timeline · 7 updates
  1. investigating May 08, 2026, 03:40 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 08, 2026, 03:42 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  3. investigating May 08, 2026, 03:43 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  4. monitoring May 08, 2026, 04:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Degraded performance) Card Readers: Solo (Degraded performance)

  5. monitoring May 08, 2026, 04:08 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components APIs (Degraded performance) Card Readers: Solo (Degraded performance)

  6. resolved May 08, 2026, 04:21 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational) Card Readers: Solo (Operational)

  7. resolved May 08, 2026, 04:22 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational) Card Readers: Solo (Operational)

Read the full incident report →

Minor May 8, 2026

[Europe] Cloud Api transactions are failing

Detected by Pingoru
May 08, 2026, 04:22 PM UTC
Resolved
May 08, 2026, 04:22 PM UTC
Duration
—
Affected: APIs
Timeline · 7 updates
  1. investigating May 08, 2026, 03:40 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 08, 2026, 03:42 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  3. investigating May 08, 2026, 03:43 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  4. monitoring May 08, 2026, 04:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Degraded performance)

  5. monitoring May 08, 2026, 04:08 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components APIs (Degraded performance)

  6. resolved May 08, 2026, 04:21 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

  7. resolved May 08, 2026, 04:22 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

Read the full incident report →

Minor May 8, 2026

[Latin America] Cloud Api transactions are failing

Detected by Pingoru
May 08, 2026, 04:22 PM UTC
Resolved
May 08, 2026, 04:22 PM UTC
Duration
—
Affected: APIs
Timeline · 7 updates
  1. investigating May 08, 2026, 03:40 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 08, 2026, 03:42 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  3. investigating May 08, 2026, 03:43 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  4. monitoring May 08, 2026, 04:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Degraded performance)

  5. monitoring May 08, 2026, 04:08 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components APIs (Degraded performance)

  6. resolved May 08, 2026, 04:21 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

  7. resolved May 08, 2026, 04:22 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

Read the full incident report →

Minor May 8, 2026

[USA] Cloud Api transactions are failing

Detected by Pingoru
May 08, 2026, 04:22 PM UTC
Resolved
May 08, 2026, 04:22 PM UTC
Duration
—
Affected: APIs
Timeline · 7 updates
  1. investigating May 08, 2026, 03:40 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 08, 2026, 03:42 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  3. investigating May 08, 2026, 03:43 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  4. monitoring May 08, 2026, 04:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Degraded performance)

  5. monitoring May 08, 2026, 04:08 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components APIs (Degraded performance)

  6. resolved May 08, 2026, 04:21 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

  7. resolved May 08, 2026, 04:22 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components APIs (Operational)

Read the full incident report →

Minor April 16, 2026

[Brazil] PIX processing issues

Detected by Pingoru
Apr 16, 2026, 10:53 AM UTC
Resolved
Apr 16, 2026, 10:53 AM UTC
Duration
—
Affected: Generate QR CodePay QR CodeReceive PixSend Pix
Timeline · 2 updates
  1. investigating Apr 16, 2026, 10:40 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Generate QR Code (Degraded performance) Pay QR Code (Degraded performance) Send Pix (Degraded performance) Receive Pix (Degraded performance)

  2. resolved Apr 16, 2026, 10:53 AM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational) Receive Pix (Operational) Generate QR Code (Operational) Pay QR Code (Operational)

Read the full incident report →

Minor April 13, 2026

[Latin America] Customer support chat channel issues

Detected by Pingoru
Apr 13, 2026, 01:58 PM UTC
Resolved
Apr 13, 2026, 01:58 PM UTC
Duration
—
Affected: Customer Support
Timeline · 4 updates
  1. investigating Apr 11, 2026, 12:10 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Degraded performance)

  2. investigating Apr 13, 2026, 11:47 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)

  3. resolved Apr 13, 2026, 01:54 PM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)

  4. resolved Apr 13, 2026, 01:58 PM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)

Read the full incident report →