SumUp incident
[Europe] Increased failures with cards issued by Santander UK
SumUp experienced a minor incident on April 10, 2026 affecting Card Readers and Online Payments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 10, 2026, 01:06 PM UTC
Status: Monitoring [Informative only] We're monitoring an increased failure rate with cards issued by Santander UK. The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal. Affected components Tap to Pay on iPhone (Degraded performance) Tap to Pay on Android (Degraded performance) Card Readers (Degraded performance) Online Payments (Degraded performance) Payment Links (Degraded performance)
- resolved Apr 10, 2026, 03:09 PM UTC
Status: Resolved The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payment Links (Operational) Tap to Pay on iPhone (Operational) Tap to Pay on Android (Operational) Card Readers (Operational)