SumUp experienced a minor incident on July 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2026, 03:45 PM UTC
Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.
- investigating Jul 03, 2026, 03:47 PM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Jul 03, 2026, 03:47 PM UTC
Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.
- monitoring Jul 03, 2026, 03:50 PM UTC
Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.
- resolved Jul 03, 2026, 03:51 PM UTC
Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.