SumUp incident

[Europe] Some notifications for Business Account are not delivered

Minor Resolved View vendor source →

SumUp experienced a minor incident on May 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:45 PM UTC
Resolved
May 19, 2026, 02:45 PM UTC
Duration
—
Detected by Pingoru
May 19, 2026, 02:45 PM UTC

Update timeline

  1. investigating May 12, 2026, 04:37 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. monitoring May 19, 2026, 09:11 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. resolved May 19, 2026, 02:45 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)