Resolved after 1 hour 36 minutes, affecting Business Account (EU), on November 3, 2026.
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.
Affected components
Update timeline
- investigating Nov 03, 2026, 10:26 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with card transactions. Our engineering team is working to fix it right now.
- monitoring Nov 03, 2026, 10:45 AM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
- resolved Nov 03, 2026, 10:57 AM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.
- investigating Nov 03, 2026, 11:14 AM UTC
We've identified an issue and we're looking into it. There's currently a problem with card transactions. Our engineering team is working on a fix right now.
- identified Nov 03, 2026, 11:32 AM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal.
- monitoring Nov 03, 2026, 12:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.
- resolved Nov 03, 2026, 12:03 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.
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